Manager, Diagnostic Content - Service Operations

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian is looking for a Manager, Diagnostic Content to lead the strategy, creation, and governance of the diagnostic content that powers our service diagnostic tools. This person will own the diagnostic content lifecycle, from defining tool requirements and user stories to authoring and editing DTC based diagnostic solutions, and will chair the Symptom Governance Group. They'll partner closely with Engineering, Reliability, and Field Service teams to streamline and automate vehicle diagnostics across the fleet. We're looking for someone with 5+ years of experience in program management, diagnostics, or service engineering, who has led a team before and can turn complex technical processes into clear, technician ready content. This role is based in Hayward, CA, Irvine, CA, or Plymouth, MI. Responsibilities Manage overall content creation and strategy for service diagnostics Define the diagnostic information requirements of the diagnostic tools Define the user stories for the diagnostic tool in Jira Manage the priority of the diagnostic tool development tickets to ensure that the system meets the needs of the users Act as librarian for the diagnostic content rules, documenting the style guide and the structure model, and why those decisions were made. Create basic PowerPoint training and eLearning storyboards for new users of the diagnostic tool Create diagnostic content based on DTCs Edit diagnostic solutions provided by engineering and service to ensure it meets the standards of the system Organize diagnostic content in the system to enable future diagnostic automation Ensure diagnostic content is approachable for Technicians and 3rd parties with varying levels of product knowledge Plan and lead strategies for diagnostic automation and fleet prognostics leveraging fleet learnings Lead the Symptom Governance Group to ensure that the symptom tree maintains the goals of being sufficiently specific while minimally concise Participate in other cross-functional advisory teams such as the Defect Code Group, the Localization group, and the Nomenclature group Edit and publish theory of operations documentation Lead and manage the Diagnostic Content team including management responsibility relating to hiring, performance management, and overall employee development planning Foster close collaboration between Service Operations, Reliability, Engineering, and software development teams to facilitate continuous improvement of the product and the diagnostic tool Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide Gather feedback on diagnostic tools (software and hardware tools) to improve functionality and ease of use Partner with Field Service Engineering, Diagnostic Engineering, and Diagnostic Specialist teams to develop strategies to streamline and where possible, automate diagnosis for all major vehicle systems with the goal of shortening the service repair process Convey complex interdependencies to leadership through presentations and other communications materials Qualifications 5+ years of program management, diagnostics or service engineering. Experience leading a team. Experience working in software development, IT, or UNIX documentation. Experience working in hardware documentation. Experience with advanced hands on diagnostics, and diagnostic tooling. Detail-oriented with strong analytical and interpersonal skills. Computer skills proficiency and excellent written and spoken communication skills. Proven expertise in data analysis and critical thinking. Track record of working closely with cross-functional teams and stakeholders in a technology environment. Process design experience, with proven ability to understand, document, and transform complex processes. Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex. Appropriate interpersonal styles and communication methods to work effectively with internal and external partners. Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact. Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadline. Ability to stand, sit, or walk for 8-10 hours per day. Required to communicate using phone and/or e-mail. Ability to view, read, and interpret documents. Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. Pay Disclosure The salary range for this role is $121,800 to $152,300 for Hayward, CA based applicants, $112,100 to $140,100 for Irvine, CA based applicants, and $102,300 to $127,900 for Plymouth, MI base applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (\"Candidate Personal Data\"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. #J-18808-Ljbffr Rivian