Hotel Front Office Manager

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints Make sure to adhere to the front desk budget and put in orders for office supplies as needed Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest Generate occupancy reports and compile financial information for the general manager Qualifications Bookkeeping skills and experience with MS Office a plus Showcase exceptional multitasking, communication, and management skills 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry Applicants must have a high school diploma or GED Prior hospitality experience of 1 year is required for this position #J-18808-Ljbffr Hilton Garden Inn Orlando North Lake Mary