Operations Specialist

Admin / Operations Specialist

Core Responsibilities

1. Documentation, Reporting, and Analysis

Process Documentation & Archiving: Establish and maintain a rigorous system for official process documentation, historical record keeping, and controlled process archiving (including SOPs and audit trails).

Quality, Issue & Root Cause Reporting: Design, generate, and distribute comprehensive reports on critical operational issues, quality deficiencies, and process gaps. Lead deep-dive investigations to establish Root Cause Analysis (RCA) and define immediate containment actions.

Countermeasure Development & Tracking: Formulate, implement, and track long-term corrective and preventive countermeasures to eliminate recurring operational bottlenecks, ensuring continuous process stabilization.

Data-Driven Insights: Execute thorough analysis of operational performance data to identify trends, inefficiencies, and non-compliance, providing actionable recommendations to the leadership team based on validated RCA findings.

Compliance & Audit Support: Develop and maintain detailed, accurate reports on operational status, audit findings, material readiness, inventory receiving, and project tracking, ensuring high attention to detail.

2. Process Planning and Visualization

System & Workflow Diagramming: Utilize various tools and techniques to visually diagram, map, and plan future state systems, operational layouts, and complex process workflows (e.g., flow charts, swim lane diagrams, and RCA fault trees/fishbone diagrams).

Business Planning Support: Provide robust, accurate operational data, performance metrics, and forecast support to assist management in the development of the Yearly Business Plan.

3. Presentation & Communication

High-Impact Presentations: Develop data-driven operational reports, countermeasure status updates, and high-impact presentation materials using Microsoft PowerPoint for review by managers and senior leadership.

Required Knowledge, Skills, and Abilities for an Operations Specialist:

Operational Support: Support all operational activities occurring within the 1-Kit area as assigned.

Required Knowledge, Skills, and Abilities

Bilingual Proficiency: Fluent in verbal and written communications in English is required.

Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related technical field.

Tool Mastery (MANDATORY): Demonstrated advanced proficiency and expertise in Microsoft Excel (e.g., pivot tables, complex formulas, data modeling) and PowerPoint (e.g., data visualization, presentation design) is mandatory.

Problem-Solving Expertise: Proven experience in structured problem-solving methodologies (e.g., 5 Whys, Fishbone/Ishikawa diagrams, 8D methodology) to identify root causes and deploy effective countermeasures.

Process Modeling Skill: Proven ability and skill in process flow charting, systems diagramming, or Value Stream Mapping (VSM).

Documentation Expertise: Proven experience in establishing, maintaining, and managing documentation, archiving, and record control systems in a regulated environment.

Analytical Experience: Experienced with operational data capturing, aggregation, and statistical analysis to drive process improvements.

Communication: Excellent public speaking and presentation skills with the ability to clearly communicate and present complex data to senior management.

Soft Skills: Strong organizational skills, keen attention to detail, and a collaborative team-player mindset.

This role routinely uses standard office equipment, including a laptop computer and cell phone. The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift and transport items. Accommodation will be made based on ability and accessibility.

Total Rewards

The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary range for the Administrative Specialist is $59,000-$62,000. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience and market changes.

GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds.

GLOVIS EA does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team.

GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io.

About Hyundai GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

About GLOVIS EV Logistics America LLC GLOVIS EV Logistics America, is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

Temporary Work Location: Onsite, Savannah, GA

Worksite Location Summer 2024: Onsite, Ellabell, GA/Bryan County