Distribution Supervisor

Outbound SupervisorThe Outbound Supervisor is responsible for leading a team of DC associates to fulfill eCommerce orders accurately, efficiently, and on time — every single shift. This role owns the daily execution of the outbound workflow: ensuring orders are picked, packed, labeled, and shipped clean to carrier cutoffs without exception. The supervisor is a hands-on leader who sets the pace, drives accountability, solves problems in real time, and builds a team culture centered on quality, urgency, and pride in the work.This is a first-line supervisory role and an important step in PBD's leadership pipeline. Success in this position means zero missed carrier cuts, clean outbound quality, and a motivated team that consistently meets productivity standards.Core ResponsibilitiesOwn the daily ship plan: know the order count, volume mix, and carrier cutoff times before the shift beginsEnsure all orders are picked, packed, labeled, and staged to meet carrier pickup windows without exceptionMonitor wave release progress throughout the shift and adjust staffing or priorities to stay on paceVerify manifest accuracy and confirm all outbound shipments are scanned, closed, and staged correctlyEscalate and resolve any WMS issues (Deposco), label errors, or carrier routing discrepancies before they cause a missed cutConfirm end-of-day shipment close-out: no open orders left in a shippable state without resolutionSupervise a team of DC associates in all outbound functions: pick, pack, QC, labeling, and shipping lanesAssign associates to work areas and tasks at the start of each shift based on the daily order profile and volumeMaintain accurate attendance records; address tardiness, absences, and performance gaps in real timeProvide direct, timely feedback and coaching; document performance observations and escalate to management when appropriateMotivate the team with clear communication about goals, priorities, and expectations every shiftModel the behavior and work ethic you expect from your team — lead from the floorEnforce packing standards, client-specific routing guides, and order accuracy requirements across the teamConduct random pack audits and spot checks throughout the shift to catch errors before orders shipEnsure proper packaging materials, inserts, and labeling are used per client specificationsIdentify root causes of quality errors (mis-picks, wrong labels, packaging failures) and implement corrective actionsTrack and report quality metrics to management; participate in continuous improvement effortsMonitor hourly pick and pack rates against daily targets; identify team members who are off pace and interveneComplete end-of-shift production reports including orders shipped, units processed, and any open issuesTrack associate productivity and provide data to management for performance reviewsIdentify bottlenecks in the workflow (slotting, equipment, staffing, WMS issues) and communicate solutionsEnforce all safety rules, PPE requirements, and DC housekeeping standards in the "B" zone at all timesEnsure equipment (scanners, carts, packing stations) is in proper working condition; report maintenance needs immediatelyMaintain a clean, organized, and hazard-free work area throughout the shift — not just at the endEnsure team compliance with all PBD SOPs and client-specific operational proceduresCommunicate clearly with the Outbound Manager or General Manager at shift start, midday, and shift-end on volume progress and issuesCoordinate with receiving, inventory, and WMS teams to resolve order holds, inventory shortages, or pick path issuesParticipate in shift handoffs to ensure open issues, priorities, and pending work are communicated to incoming supervisorsFlag client compliance risks (missed cuts, routing errors, packaging non-conformance) immediately to managementQualifications1+ year of experience in a warehouse, fulfillment, or distribution environmentDemonstrated ability to lead and motivate others, even informally (lead associate, trainer, team lead experience counts)Strong sense of accountability — you follow through, meet deadlines, and own your resultsAbility to read, communicate, and document clearly in a fast-paced environmentComfortable working with warehouse technology: handheld scanners, WMS systems, basic computer functionsPhysical ability to stand, walk, and work on the DC floor for the full duration of the shiftPreferredExperience in eCommerce fulfillment operations (small parcel, carrier compliance, parcel manifesting)Prior experience using Deposco WMS or similar warehouse management systemFamiliarity with carrier routing requirements (UPS, FedEx, USPS, Amazon) and shipping deadlinesExperience tracking productivity metrics and communicating results to managementAssociate or Bachelor's degree in Business, Operations, Logistics, or related field — or equivalent experienceSecond Shift 2 PM – 10:30 PM; Sunday required