Product Operations Specialist

Product Operations Specialist This role ensures the accuracy and consistency of content across digital and print platforms, aligning with brand messaging and strategic goals. Responsibilities include collaborating closely with regional teams, stakeholders and external vendors to deliver high-quality product offerings. Responsibilities Maintain accuracy and consistency of content across digital platforms (website) and printed materials (brochures). Implement strategic updates and ensure alignment with company goals and messaging. Review and approve proposed content changes in collaboration with the Director, Product and regional teams. Assist in product and tour development, planning and execution of product changes. Oversee the review and revision of brochure proofs for the region, ensuring content accuracy and marketing standards. Support or lead web audits to ensure content meets quality standards and aligns with tour offerings. Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders. Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes. Review and coordinate product improvements and improvement plans with key stakeholders. Lead operational DTs and serve as primary point of contact. Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours. Lead the product stage‑gate process for new activities, from concept through to execution. Monitor and analyze product performance (Bookings, NPS, Profitability) and report to cross‑functional stakeholders. Provide monthly updates on bookings, NPS and profitability; quarterly reports to Senior Leadership on product performance. Proofread brochures and review, vet and approve field comments; review FAM feedback and address issues when necessary. Manage partner trips, review changes, address issues and ensure overall trip quality. Become a subject‑matter expert (super‑user) for departmental systems such as content management systems, booking platforms and collaborative tools (Google Docs, Wufoo forms, Trip Editor). Leverage systems to streamline workflows, enhance efficiency and ensure smooth execution of content‑related tasks. Qualifications & Skills Minimum 4 years of writing experience. Experience working in international travel within Operations, Product or Sales. Proven ability to collaborate effectively with cross‑functional teams and build positive relationships with stakeholders at all levels. Demonstrated experience in both administrative and creative roles, balancing routine tasks with more innovative, strategic work. Proficient in content management systems (CMS), booking platforms and collaborative tools such as Google Docs & Wufoo forms. Experience drafting clear, concise content for internal and external communications, including notifications, updates and marketing materials. Strong multitasking abilities, with the capability to manage multiple projects and meet deadlines in a fast‑paced environment. Exceptional communication skills, both oral and written, with the ability to articulate complex ideas clearly to diverse audiences. Benefits Competitive Total Rewards Package, including exclusive travel perks. Additional days off, including on your birthday. Vacation time for recharge. Enhanced Parental Leave. Meaningful Employee Recognition Program. Learning and Growth Opportunities. Employee Resource Groups (applicable based on location). Location: Hybrid role based in our Boston office, with a requirement to work on‑site 3 days per week. Base Salary Hiring Range: $50,000.00 - $55,000.00 annually. Final salary offered will fall within the posted salary range and will vary based on the candidate’s skills, experience and qualifications. Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants. #J-18808-Ljbffr CO_201 G Adventures Development Inc (Barbados) US Branch