Technical Implementation Partner - Patient Care Coordination

Role Description

We’re looking for an experienced Technical Implementation Partner - Patient Care Coordination to join our Delivery team. In this role, you will leverage your expertise in end-to-end delivery of technical features and functions to ensure successful and timely enterprise-scale software deployments. You’ll work cross-functionally with key leaders and users in the hospital including the OR, PAT teams, nurses, and IT Teams to shape solutions that deliver measurable value. This is a high-impact role that will influence our Patient Care Coordination solution, strengthen customer outcomes, and shape our company’s growth trajectory.

Key Responsibilities

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Patient Care Coordination solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional PAT and Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverage deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

Qualifications

• 5+ years of experience in project/program management with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 5+ years professional experience working at a top healthcare consulting firm, digital health company, or health system.
• 5+ years working cross-functionally with multiple teams, both internally & externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Proven track record in applying strong quantitative and analytical skills in prior hospital systems (e.g., EHR implementations) and project management with complex implementations in the provider-side health setting.
• Deep domain knowledge in PAT perioperative metrics, processes, challenges, and solutions; ability to engage in strategic/operational discussions with hospital leaders and surgeons.
• Strong communicator with the ability to influence and collaborate across all levels.
• Hands-on experience and proficiency with tools such as data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.
• A systems thinker who balances big-picture vision with attention to detail.
• Passion for real-world impact and solving meaningful problems.
• Ability to travel up to 25%-50%.

Bonus Points For

• Experience with writing SQL queries (highly desired).
• Experience with Epic/Cerner EHR instances.
• Experience working with clinical and/or process consultants.
• PMP Certification.

Benefits

• Open Paid Time Off.
• Paid parental leave.
• Professional development.
• Wellness and technology stipends.
• A generous employee referral bonus.
• Employee stock option awards.

Salary Range

$120,000 — $150,000 USD