Campus Support Specialist

About the Job

Campus Support Specialist

Position Description:

The Campus Support Specialist is responsible for supporting the daily operations of the campus and assisting with administrative, operational, and student support functions. This role works closely with all departments to ensure institutional policies and procedures are followed while helping create a welcoming, organized, and student-centered environment.

The Campus Support Specialist should be knowledgeable in administrative operations, customer service, and communication, with the ability to multitask, prioritize responsibilities, and provide professional support both in person and over the phone. Many of the responsibilities in this role may overlap with the Campus Manager position, resulting in shared operational duties.

The Campus Support Specialist reports directly to the Campus Manager.

Duties and Responsibilities:

Campus Operations & Administrative Support:

• Resolve campus-level questions, concerns, and requests or route them to the appropriate department.
• Open the campus daily and ensure all classrooms and Lync/video rooms are operational and ready for use.
• Assist with onboarding new staff, including tours, key distribution, and office setup.
• Open, distribute, and redirect mail as needed.
• Distribute payroll checks and assist with incident reports when necessary.
• Ensure institutional policies and procedures are consistently followed.
• Prepare and complete bank deposits every Tuesday and Thursday.
• Coordinate supply and scrub orders according to established schedules.
• Complete monthly reconciliation tasks related to banking and AMEX purchases.
• Maintain organized reception and common areas stocked with updated materials.

Student & Customer Support:

• Greet students, staff, and visitors in a professional and welcoming manner.
• Answer and route incoming phone calls and messages appropriately.
• Assist students with grievance processes and direct them to appropriate staff members.
• Address and escalate student concerns as necessary.
• Assist students with password resets and basic support needs.
• Provide campus tours (based on campus location).
• Obtain scrub sizing and student photos for ID cards.
• Receive, upload, and document immunization records for extern students.
• Assist with transcript requests for high school, GED, and college records.

Admissions & Records Support:

• Enter and audit enrollment agreements in CNS.
• Update CNS records accurately and in a timely manner.
• Upload required documentation for Admissions and other departments.
• Send hourly and daily reports as required.
• Manage Outlook calendars and monitor appointment/interview schedules.
• Provide Admissions SIT updates to required personnel during start weeks.

Testing, Orientation & Events:

• Administer and proctor entrance or certification exams as requested.
• Track and log testing results accurately.
• Coordinate orientation preparation, including packets, room setup, food, sign-in sheets, and cleanup.
• Participate in campus events, commencement ceremonies, and PAC meetings.
• Assist with offsite community events as directed by leadership.

Campus Communication & Student Resources:

• Maintain student-related displays and department bulletin boards using current compliance-approved materials.
• Create and maintain an electronic student resource guide, reviewed quarterly, with local support resources including:
  • Transportation.
  • Internet/computer access.
  • Childcare resources.
  • Utility assistance programs.
  • Community support services.

Compliance & Professional Standards:

• Follow all departmental procedures and posted directives.
• Adhere to accrediting agency and U.S. Department of Education guidelines.
• Participate in annual professional development activities.
• Perform additional duties as assigned by the Campus Manager.

Qualifications & Skills:

• Minimum of 2 years combined experience in business, customer service, education, or sales.
• Some college coursework or degree preferred.
• Data entry and report writing experience required.
• Strong multitasking and organizational abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, Outlook, database systems, and internet applications.
• Professional, dependable, ethical, and team-oriented.
• Must possess a valid driver's license, current insurance, and be able to pass an annual driving record check.

Compensation & Schedule:

• Non-Exempt / Hourly Position.
• Full-Time (40 hours per week).
• Compensation: $18.00 - $19.60 per hour.
• Compensation based on experience, education, and qualifications.

Schedule:

• Monday - Thursday: 10:00 AM - 7:00 PM.
• Friday: 8:30 AM - 5:30 PM.

Equal Opportunity Employer:

Charter College is committed to diversity and is proud to be an Equal Opportunity Employer (EOE).