Regional Field Manager

Role Description

As the Business Leader in their assigned territory, the Regional Field Manager is responsible for delivering top-notch customer service to clients, contractors, and property owners. The RFM oversees and manages the overall performance of contractors within their assigned territory. This position is based out of a home office located within the assigned region and will require the ability to travel throughout the assigned region. The assigned region is CT, VT, RI, MA, NY, ME, NH.

• Actively monitor contractor performance and conduct regular coaching to ensure SLAs are met and to drive overall program compliance.
• Cultivate relationships with carrier clients and contractors while working to create strategies and methods for superior service.
• Facilitate prompt issue resolutions by mediating disputes between the property owner, client, and the contractor, including conducting issue site visits as needed.
• Actively work with the Risk Management team to address workmanship and liability related matters presented by customers.
• Actively review contractor workload/performance with a view toward risk management, limiting financial exposure for Altimeter at both the contractor and market level.
• Perform progress site visits for all repair jobs $50K or more to confirm work completed and customer satisfaction.
• Review and approve interim payment requests for jobs of $50K or more.
• Proactively follow up on leads and opportunities assigned by the Business Development team.
• Manage contractor’s zip codes, trades, and carriers assigned to ensure maximum coverage for the network.
• Expand contractor base as needed including locating, interviewing, and aiding their network experience.
• Assist other departments as needed such as, Recruiting, Credentialing, Accounting, Legal/Risk, Restoration Review, and Mit Review teams.
• Conduct quarterly Calibration meetings with contractor base to review best practices and client expectations.
• Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
• Act as key contributors to the ACCESS Conference, as presenters, facilitators, and recruiters for sponsorships.
• Discuss and demonstrate the full line of service offerings Altimeter can provide.
• Perform other duties as assigned.

Qualifications

• Ability to handle multiple tasks while prioritizing those of greatest importance.
• Conscientious about timeliness of assignments and quality of work product.
• Effective communication and relationship-building skills.
• Must be results-oriented and demonstrate strategic and critical thinking.
• Flexibility to deal with constant changes in processes and procedures.
• Proactive and objective approach to problem-solving with the ability to research answers and resources to arrive at a viable resolution.
• Ability to conduct data analysis to identify trends and patterns.
• Task oriented with effective time management skills and deadline oriented.
• Self-motivated with a strong work ethic.
• Ability to serve multiple customers with competing interests while maintaining professionalism and objectivity.
• Regular and reliable attendance.

Requirements

• Must have BA/BS or equivalent work experience.
• Ability to work remotely and independently while remaining a member of the team.
• Must have computer proficiency and be comfortable with computer programs such as Microsoft Office.
• Ability to read and interpret documents such as procedure manuals.

Benefits

• Salary range: $70,000-$80,000 BOE.