HR Help Desk Specialist (Temp)

Description:

HR Help Desk Specialist (Temp)

HR Operations

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

HR Operations at Georgia State University is seeking to hire an HR Help Desk Specialist (Temp).

WHAT MAKES GSU A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for Investigating and resolving a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Upload background check file for new hires, validating if a prior check was run in the most recent 12 months
• Respond to requests for background and credit check statuses
• Answer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
• Notify HR Officers of background check decisions
• Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
• Provide the highest level of customer service in person, virtually, and over the phone
• Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
• Sort and distribute mail
• Other duties, as assigned

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Requirements:

• Bachelor's degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Requirements:

• Proficiency in Microsoft Office Suite and familiarity with office management software.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Previous experience in a front desk, receptionist, or customer service role is preferred.
• Ability to work independently while contributing to a team-oriented environment.
• Problem-solving skills to address issues promptly and efficiently.
• Commitment to delivering high-quality customer service with a focus on precision and reliability.
• Experience in handling sensitive data and ensuring data privacy.
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
• Excellent interpersonal and communication skills to interact with visitors and team members.