Fleet Support Specialist

Fleet Support Specialist

The Fleet Support Specialist for BaseOps plays a critical role in ensuring the operational efficiency and health of the vehicle fleet. This position focuses on scheduling, fleet health monitoring, documentation, and dashboard updates. The specialist collaborates with cross-functional teams to streamline hardware and software handoffs from development to operations, supporting Fleet PMs in meeting high-level targets and ensuring smooth fleet operations. Travel to various locations may be required. The role also includes working in the repair shop alongside technicians, engineers, and other team members to maintain constant situational awareness of fleet status.

Required Skills & Qualifications

• 1-2 years of experience in a fast-paced service or automotive environment.
• Bachelor's Degree or equivalent experience preferred.
• Willingness to travel up to 50%.
• Familiarity with automotive repair processes and fundamentals.
• Strong collaborative mindset and ability to work in a cross-functional team.
• Pass a background check and drug screen.
• Must comply with the Substance Abuse Policy.
• Must have a valid driver's license with a clean/excellent driving record.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
• Prior experience in an automotive service environment is a plus.
• Strong organizational skills and ability to manage multiple projects.
• Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.).

Day-to-Day Responsibilities

• Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
• Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
• Maintain accurate historical data and record-keeping for vehicle health and repairs.
• Assist in the creation and development of technical documentation and processes.
• Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
• Close the loop on repair feedback to drive improvements in product design and operations.
• Perform quality inspections of repair orders to ensure compliance with standards.
• Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
• Interface with multiple teams to align processes and operations for smooth workflow.
• Conduct monthly shop safety inspections, submitting the results via a Google form to the EHS team.