MS Dynamics Support Analyst

Analyst Must have technical/functional skills · Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues · Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps o Ability to develop plugins, JS, power automate flows o Configure CRM components o Ability to model in CRM Data based on requirements o Integrations using Power Automate and Connectors, APIs – Previous experience on Workflow tools esp. Power Automate or custom API development · Worked with Microsoft, Third Party and Project teams on various support issues based on support SLAs · Microsoft C# skills to develop CRM custom extensions/Plugins · Worked in Solution deployments, ALM and CRM Solutions, Security design · Troubleshooting & solution achiever for the application development issues with team collaboration · Worked on Reports OOB, Dashboard and Power BI · Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio · Good Communication · D365 Certification - PL 600/200 or AB 100 · Knowledge about Azure Components and AZ 900 certification is preferred. Roles & Responsibilities · Able to work in agile delivery model & stakeholder management. · Create design by interacting with client stakeholders. · Able to provide solutions to the CRM requirements in tight time schedule · Conduct CRM solution approach workshops to the stakeholders · Create High Level Technical design · Manage CRM environments for testing, UAT and production. Deployment Support of the CRM solution Generic Managerial Skills, If any · Ability to collaborate with an onsite-offshore model. · Influence and guiding junior team members TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $115,000 - $120,000 a year