Patient Access Representative

Job Description

Job Description

Job Title: Patient Access Representative

Job Description

The Patient Access Representative plays a key role in creating a welcoming and efficient experience for patients and visitors in a medical and laboratory services setting. This position focuses on scheduling appointments, supporting registration and check-in, verifying insurance, processing payments, and performing a variety of administrative and clerical tasks to ensure smooth daily operations.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Greet patients and visitors upon arrival and ensure a welcoming, professional environment.
• Assist patients with registration and check-in procedures, ensuring all required information is collected.
• Enter patient demographic and billing information accurately into the system.
• Verify insurance coverage and collect and post payments to patient accounts.
• Collect and prepare specimens for testing and analysis when needed, following established procedures.
• Call physician offices to confirm the accuracy of test orders and clarify any discrepancies.
• Monitor and log patient wait times on a regular basis to support timely service.
• Notify the supervisor promptly of any patient issues or concerns.
• Promote and provide information about available patient services.
• Manage office supplies and maintain proper inventory levels.
• Open and close the office as needed, following established protocols.
• Perform general administrative and clerical duties to support daily operations.

Essential Skills

• At least 1 year of experience working in a medical office environment.
• High school diploma or equivalent.
• Face-to-face customer service or reception experience.
• Knowledge of medical terminology.
• Experience in patient access or patient registration functions.
• Accurate and efficient data entry skills.
• Ability to work effectively in a healthcare setting and interact professionally with patients and clinical staff.

Additional Skills & Qualifications

• Experience in healthcare or medical office operations.
• Experience working with insurance verification and patient billing processes.
• Strong interpersonal and communication skills for direct patient interaction.
• Ability to multitask and manage competing priorities in a busy clinical environment.
• Attention to detail when handling patient information, test orders, and payments.

Work Environment

This is an onsite position in a medical laboratory setting at health system lab locations. The role involves frequent face-to-face interaction with patients, visitors, and clinical staff in a professional healthcare environment. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with no flexibility on start time. The work requires extended periods at a front desk or registration area using computers and other office equipment, as well as occasional handling of specimens following established procedures. Dress is expected to be professional and appropriate for a clinical and patient-facing environment.

This is a Contract to Hire position based out of Fort Wayne, IN.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Wayne,IN.

This position is anticipated to close on Aug 18, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.