Assistant General Manager - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Job Description

Job Description

About the Role:

We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead our Sonesta ES Suites. The ideal candidate has a very strong hotel operations background with proven leadership in both back and front of house operations, team building and guest satisfaction. This position plays a vital role in driving Outrageous Hospitality - our company's commitment to creating memorable experiences for guests and meaningful growth for our teams. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes across departments. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.

Key Responsibilities :

Front Office Leadership & Guest Experience

Oversee daily Front Desk operations, including GSAs and Night Audit.
Ensure consistent, warm, and efficient check-in and check-out experiences.
Support guest recovery, escalations, and service consistency.
Lead Front Desk training, coaching, and performance management.

Accounting, Financial Controls & Administrative Oversight

Ensure compliance with cash handling, deposits, refunds, and adjustments.
Support payroll accuracy, timecard review, and labor tracking.
Maintain organized administrative, HR, and operational documentation.
Assist GM with budgeting, forecasting, and month-end close preparation.

Housekeeping Leadership & Cleanliness Standards

Oversee Housekeeping operations, including staffing, scheduling, inspections, and productivity.
Ensure guest rooms and public areas meet or exceed brand cleanliness standards.
Partner with Front Desk to manage room status accuracy and turnover flow.
Lead training, coaching, and accountability for Housekeeping leadership and team members.

Maintenance, Asset Protection & Risk Management

Oversee preventive maintenance programs and work order systems.
Conduct regular property walks to identify safety hazards and repair needs.
Ensure building systems (HVAC, plumbing, electrical) are functioning safely and efficiently.
Maintain audit readiness for brand, safety, and internal compliance.
Ensure compliance with OSHA, fire life safety, and WS safety standards.

Leadership & GM Support

Serve as GM-in-Charge in the GM's absence.
Support hiring, training, coaching, and performance documentation.
Model professionalism, accountability, and calm leadership.
Build a culture of accountability, pride, and teamwork.

Qualifications:

Minimum 3–5 years of successful hotel management experience (Department head level and higher)
Proven leadership ability with experience managing and developing teams.
Excellent communication, organization, and problem-solving skills.
Demonstrated experience in Front Desk operations and guest service leadership.
Working knowledge of Housekeeping and Maintenance operations.
Strong financial acumen, organizational skills, and attention to detail.
Ability to lead diverse teams in a fast-paced, multi-department environment.
Strong communication, coaching, and problem-solving skills.
Flexibility to work varied shifts, including weekends and holidays as needed.

Preferred Experience:

Background with Marriott, Hilton, IHG, or Sonesta select service brands.
Experience with hotel accounting systems and Microsoft Office Suite.
Experience in opening, transitioning, or rebranding hotels a plus.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.