Network/Operations - Technical Support
Strategic Staffing Solutions
Job Description Strategic Staffing Solutions is currently looking for a Sr. Network Support Operations, a W2 contract with one of our largest clients! Job Title: Sr. Network Support Operations Location: New York, NY Schedule: On-site, 5 days Role Type: W2 contract (No C2C, no 1099) Contract Length: 4 months This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099. Responsibilities:
- Provide support for a fast-growing group of team members in multiple divisions
- Heavy focus on laptop support with an even mix of Windows PC s, Macs, and mobile devices.
- Top-notch customer-focused support
- Excellent written and verbal communication skills
- Engaged in cross-train efforts amongst peers where applicable
- Contribute to site-level operational readiness and process improvements
- Effectively manages up as needed
- Self-aware of gaps in skills, works to improve
- Frequent collaboration with site lead, acting as back-up when delegated to
- Cross-platform collaboration with immediate peers
- Assist the Service Desk by actively taking/resolving intake calls
- High School Diploma, GED, or equivalent certification.
- At least 3 years of experience in remote administration and end user support.
- At least 3 years of experience with Windows 10 or earlier operating systems.
- At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
- At least 1 year of experience with Google suite applications.
- At least 1 year of experience with macOS (High Sierra)
- 1+ years of experience with Active Directory services integration.
- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
- Apple certification(s).
- 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
- 1+ years of macOS Server administration experience.
- 1+ years of experience with Active Directory.
- 1+ years of macOS Server administration experience.
- 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
- 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
- 1+ years of experience with Mac experience supporting 100+ end users
- 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Vacancy posted 1 day ago
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