GOVERNMENT OPERATIONS CONSULTANT I - 73000123

Government Operations Consultant I - 73000123

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary: This is a Government Operations Consultant I position in the General Tax Administration Program's, Taxpayer Services Process (TSP), Resource Support Group. The incumbent will be responsible for providing support to process objectives and initiatives within TSP including designing and conducting training, creating and maintaining training materials, evaluating contact center phone and correspondence interactions, and supporting quality assurance activities to ensure high-quality customer service, agent performance, and compliance with established policies and procedures.

Minimum Requirements: Currently employed with the Florida Department of Revenue. Two years of experience in analyzing operational problems or issues and recommending corrective actions for improvement; developing operational reports and technical documentation, including operational manuals, procedures, guides, operator instructions, and systems reporting; and designing and deploying effective and efficient training strategies. Two years of experience working within the System for Unified Taxation (SUNTAX). Experience using Microsoft Word and Excel.

Preferences: Preference will be given to applicants that have experience completing, verifying, auditing, or processing business tax reports/returns. Preference will be given to applicants that have customer service experience. Preference will be given to applicants that have strong knowledge of Microsoft Office.

Salary: The hiring salary for this position generally will not exceed $4,089.93 monthly/$49,079.16 annually. Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.