Senior Account Executive

Account Executive Sr.

The primary responsibility of Account Executive Sr. is to develop strong relationships with providers to drive performance specifically as it relates to core providers who are on risk-based or cost sharing value-based care arrangements as well as large health system contracts.

This position is fully remote. The Associate must visit provider offices and attend in-person meetings at our Delaware office.

Responsibilities:

• Supports network development and network management strategies.
• Responsible for assisting the Leader with departmental activities related to provider satisfaction, education, and communication.
• Responsible for participating and implementing Provider Network education programs and materials (both internal and provider targeted) and is assigned to train, mentor and support new AE's.
• Responsible for hospital and physician network development and management; including joint operating committees (JOC) for identified groups, oversight of necessary quality review meetings with targeted providers and/or health systems.
• Responsible for building, nurturing and maintaining positive working relationships between Plan and its contracted providers; including those that are most complex.
• Resolve Provider disputes in a timely and compliant manner.
• Responsibility for a higher number of multiple practice locations and multi-specialty practices and multiple providers. Should also include hospital systems, contracted subcontractors (DME, Vision, etc.), and ancillary providers.
• Develop/implement/manage programs and projects that support/impact high dollar and high member provider groups.
• Perform site visits as needed.
• Oversee resolution of provider issues managed by other Provider Network support teams.
• Take corrective actions required up to and including termination, following Plan policies and procedures.
• Operationalizes completed contracts with advanced complexity.
• Consults on value-based contracts, facilitates for success (JOCs, performance overview, etc.) with specific bonuses attached to performance improvement.
• Responsible to maintain and manage value-based contract requirements, including but not limited to; monitoring performance standards against VBC or State program requirements, working with key stakeholders and provide oversight on applicable data-sharing or report requirements.
• General Operational Knowledge related to provider satisfaction, education, and communication with a fundamental understanding of operational items such as claims, payment integrity, provider data, credentialing, appeals disputes etc.
• Support contracting for multiple product lines, including LTSS, Exchange, DSNP adequacy gaps (high complexity).
• Assist with recruiting providers based on identified network adequacy gaps (high complexity).
• Support of value-based care negotiations; lead in VBC relationships; may lead negotiations.

Education & Experience:

• Associate's degree
• 7 years of experience if no bachelor's degree.
• 5 or more years strong communication skills, financial acumen.
• Ability to have difficult conversations.

Licensure:

• Valid driver's license, care insurance, and reliable transportation.