Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account recovery efforts for a long-term contract opportunity based in Uniondale, New York. This position focuses on managing a high volume of commerical collections while maintaining clear and detail-oriented communication with customers and internal teams. The ideal candidate will be comfortable reviewing account status, resolving payment issues, and using Excel to track collection activity and support reporting.

Responsibilities:

• Manage outreach to commercial accounts with past-due balances and work toward timely payment resolution.

• Review account histories, payment activity, and credit details to determine appropriate collection actions.

• Communicate with customers by phone and email to negotiate payment arrangements and address billing concerns.

• Maintain accurate records of collection efforts, customer responses, and next steps in internal tracking tools.

• Collaborate with internal departments to investigate disputed balances and clear outstanding issues affecting payment.

• Prepare and update collection spreadsheets, status reports, and aging summaries using Microsoft Excel.

• Monitor assigned accounts regularly to prioritize high-risk balances and escalate matters when needed.

• Experience handling collections for commercial accounts

• Working knowledge of credit and collections practices, including account follow-up and payment resolution.

• Familiarity with standard collection processes and documentation requirements.

• Proficiency in Microsoft Excel for tracking activity, organizing data, and preparing reports.

• Strong written and verbal communication skills with a detail-oriented and customer-focused approach.

• Ability to manage multiple accounts efficiently while maintaining attention to detail.