Client Services Coordinator

Client Services Coordinator

Franklin Street is currently seeking a Client Services Coordinator to join our team in Austin, TX. The ideal candidate must possess a bachelor's degree and 2 years of administrative experience. Working knowledge of Adobe Creative Suite, including InDesign, Photoshop, and Illustrator is required to be successful in this role.

Position Overview:

The Client Services Coordinator relieves the Real Estate agents of administrative, research, and analytical functions in order to increase the time the agents have available for production. The Client Services Coordinator manages a wide variety of situations and conflicts involving the clerical and administrative functions of the team and business line, relies on experience and judgment to plan and accomplish goals, and may direct or lead the work of others with creativity and latitude.

Responsibilities:

• Types and supports the production of general correspondence, memos, charts, tables, graphs, site plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Manages creation and execution of Listing Agreements, Letters of Intent/Offer Letters, Commission Agreements, Lease Agreements, Purchase & Sale Agreements, etc. Upon receipt of same, store in client/deal folder and executes appropriate checklists/processes.
• Enters all transactions and required documentation into Frankie. Complete the necessary steps in Frankie to create/send out commission invoices and process payments.
• Monitors commission demand letters and balances for the sales teams. Coordinate with legal on past due commission invoices.
• Manages the creation and storage of client/deal folders.
• Maintains company database by adding or verifying contact information and property databases to ensure orderly information, files, and accessibility.
• Maintains any pipeline reports and tracking spreadsheets.
• Performs market research for general information, comps, tenant write-ups, etc.
• Assists the Business Line's marketing person, if applicable, in the creation of demographic maps, aerials, target area maps and reports using Regis, ESRI, and/or CoStar.
• Assists the Business Line's marketing person, if applicable, in the execution of marketing projects, including but not limited to coordinating and creating direct mailings and eblasts, orders property signs, booking property photos/drone videos with vendor, executive summaries, brochures, placemats, pitch packages, market/tenant rep packages, and press releases.
• Assists in the creation of collateral including but not limited to property brochures, market surveys, market tours, proposal packages and business development initiatives.
• Ensures all listings are properly displayed on all necessary websites and/or advertising outlets. (i.e. Company website, LoopNet, CoStar Crexi, etc.)

Requirements:

• 2 years of administrative experience or Bachelor of Science or Bachelor of Arts; paralegal background helpful, not required.
• Should have experience working in databases.
• Experience utilizing a variety of marketing/media communication vehicles including web, email promotion, and traditional service/product collateral a plus
• Must be able to calculate figures and amounts such as basic financial math, commissions, deposits, interest, and percentages.
• Strong ability to learn and adapt to new software, platforms, technology, and AI tools, with an interest in leveraging technology to improve efficiency and workflow.
• Experience with a variety of marketing and communication platforms, including web, email, and digital or traditional marketing materials, is a plus.
• Client Facing Functions where property-specific information (including pricing and property condition) is given requires a Real Estate license
• Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet/application software required along with a willingness and ability to learn new software programs.
• High-level data entry skills are required.
• Beginner/Intermediate knowledge of Adobe Creative Suite – InDesign, Photoshop, Illustrator, and Acrobat Pro, strongly preferred.
• Prior experience or coursework in Real Estate is preferred.
• Should possess the ability to read, analyze, and interpret general real estate contracts, professional journals/publications, and/or governmental regulations, and abstract leases.
• Must possess demonstrated administrative organizational skills and the ability to multi-task in a fast-paced setting.
• Strong written and verbal communication skills (professional level English). Must be able to speak clearly and concisely. Must possess the ability to represent the company professionally both in person and over the phone with a pleasant demeanor and customer service focus.
• Must be able to work independently with minimal direction/supervision.
• Must possess problem-solving ingenuity, conflict resolution skills and team player qualities.

About Franklin Street:

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients' evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you've been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.

Must be able to successfully pass pre-employment (post-offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.