Supervisor - Patient Access - Bilingual

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Supervisor - Patient Access - Bilingual (Job Overview)

Schedule: Monday-Friday (7AM-5PM)

Are you ready to make a meaningful impact in the world of community healthcare? As a Patient Access Supervisor at Legacy Community Health, you will be at the heart of our mission to provide exceptional care to those who need it most. We are inviting you to become a part of our dedicated team where your passion for helping others can truly shine.

• Role Highlights: Lead and mentor our contact center and front office team members, empowering them to excel in appointment scheduling and best practices.
• Work Environment Benefits: Experience a supportive and collaborative team atmosphere that values your input and encourages work-life balance.
• Impact and Growth Opportunities: Play a crucial role in patient communication and engagement through our patient portal and appointment reminder system.
• Team Collaboration: Act as the vital bridge between Legacy business partners, ensuring seamless appointment scheduling.
• Mission-Driven Focus: Be part of a mission that aims to enhance healthcare access and outcomes for our community.

Key Responsibilities

• Onboard and train new employees at the Contact Center, nurturing their growth and success.
• Assist in crafting effective training material and conducting competency checks.
• Record and report essential data to business partners, ensuring transparency and accountability.
• Optimize and evaluate outcomes from our vendor partnerships.
• Embrace and integrate technology solutions to enhance our services.
• Perform other duties as assigned, contributing to our team's overall success.

Minimum Qualifications

• High school graduate required. 1-2 years minimum customer service experience, preferably in healthcare. Solid verbal and written communication skills required. Proficiency in Excel, PowerPoint, and Visio. Ability to manage multiple deadlines and prioritize. Desirable: Some college and Spanish/English proficiency.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.