Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Are you outgoing? 
Highly organized? 
Do you have an awesome personality? 
Can you multi-task in a busy environment?

If this sounds like a description of you, you may have found the perfect opportunity.

We are a local State Farm Insurance agency seeking a licensed Receptionist/Customer Service Representative to join our dynamic team. The ideal candidate is a positive team player who approaches their work with integrity, focus, and the ability to maintain a calm, organized workflow in a fast-paced environment.

Responsibilities:

• Make outbound calls to maintain and update customer accounts
• Provide prompt, accurate, and friendly customer service
• Keep customer accounts well-organized and up to date
• Communicate clearly and efficiently to meet customer needs

Qualifications:

• Maryland Insurance License (required - to be obtained)
• Strong commitment to excellent customer service
• Highly organized with strong attention to detail
• Ability to relate effectively to customers, answer questions, and anticipate needs
• Excellent phone communication skills and ability to collaborate with team members
• Proactive problem-solving abilities
• Bilingual in Spanish is a BIG plus

Benefits:

• Competitive salary plus bonus opportunities
• Career growth and advancement potential
• Paid time off, including vacation and sick/personal days
• Valuable experience in the insurance industry

If you are motivated to succeed and believe you are a great fit for this role, please complete our application. We will contact qualified candidates to discuss next steps in the interview process.

We find that team members in our community have the greatest impact. So local applicants are highly encouraged!

Please note: This position is with an independent State Farm agent, not with State Farm Insurance Companies. Employment is contingent upon meeting licensing requirements and completing necessary training. State Farm agents operate independently and hire their own employees; therefore, employees of agents are not employees of State Farm.