Secretary II - Urology - SEC 26-13244

Job Description

Job Description

Secretary II – Urology

Employment Type: Contract
Department: Urology
Location: New York, NY 10019
Duration: 13 Weeks
Extension: Possible based on business needs
Schedule: Monday–Friday, 8:30 AM–4:30 PM
Hours: 40 Hours/Week

We are seeking an experienced Secretary II to provide administrative and secretarial support within a busy healthcare/urology department. The position will support physicians and clinical staff while assisting patients with check-in, registration, appointment scheduling, telephone inquiries, medical records, and general administrative needs.

The ideal candidate will have strong healthcare administrative experience, excellent customer service skills, proficiency with Epic , and the ability to manage multiple priorities while maintaining accuracy and confidentiality.

• Provide administrative and secretarial support to physicians and department staff.
• Answer incoming calls, take messages, respond to patient inquiries, and route calls appropriately.
• Check patients in and verify demographic, insurance, identification, primary care provider, and referring physician information.
• Schedule consultations, follow-up visits, procedures, diagnostic testing, and other appointments.
• Register new patients and update patient information in Epic .
• Scan insurance cards, identification, consent forms, and other documents into the EMR.
• Prepare patient charts and ensure required records, reports, and test results are available for appointments.
• Collect patient copayments and perform daily cash reconciliation.
• Manage patient messages and return calls promptly.
• Confirm appointments and follow up with patients regarding missed appointments and rescheduling.
• Assist with patient outreach and appointment coordination.
• Maintain department records, files, correspondence, and office supplies.
• Initiate and assist with insurance pre-authorization processes when required.
• Provide administrative coverage for other support staff as needed.
• Maintain strict confidentiality of patient information and handle Protected Health Information (PHI) appropriately.
• Perform other administrative duties as assigned.

• 3–5 years of secretarial or healthcare administrative experience.
• Previous Epic EMR experience required.
• Typing speed of 75 WPM required.
• High School Diploma or GED equivalent.
• Strong computer literacy and proficiency with standard office applications.
• Experience with word-processing and presentation software.
• Strong interpersonal and verbal/written communication skills.
• Excellent customer service and patient-facing skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to work independently and resolve routine problems effectively.
• Fluent English and Spanish proficiency required — reading, writing, and speaking.

• Previous experience supporting physicians or clinical departments.
• Experience in a urology or specialty-care setting.
• Experience with MOSAIQ, ARIA, or Eagle systems.
• Knowledge of medical terminology and healthcare workflows.
• Previous experience with patient registration, insurance verification, and appointment scheduling.