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Remote Senior Customer Ops Leader: Onboarding to Renewal

Ladders

New York, NY
  • Remote job

Ladders seeks a Senior Customer Operations Lead to own the customer journey from onboarding through renewal. This remote US-based role focuses on scalable processes that drive retention, onboarding success, and renewal outcomes. You will partner with marketing, revenue operations, and product marketing to strengthen journey strategy, support forecasting, and ensure scalable operations. The role emphasizes data-driven improvements and HubSpot infrastructure. #J-18808-Ljbffr Ladders

Vacancy posted 6 days ago
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