Customer Service Representative

Job Description

Job Description

Loving Air Inc – Fredericksburg, VA
Full-Time | In-Office

Be the voice that customers trust.

Loving Air is a locally owned, family-run HVAC company serving homeowners and faith-based organizations in our community. We’re looking for a Customer Service Representative who communicates clearly, solves problems efficiently, and treats every customer with professionalism and care.

This is a fast-paced, phone-heavy role that directly impacts customer experience, retention, and company growth.

If you’re organized, positive, and confident on the phone — we’d love to meet you.

• Answer inbound calls and schedule service appointments
• Provide customers with account information, service history, and pricing details
• Resolve customer concerns, complaints, and inquiries promptly
• Process payments, renewals, membership sales, and cancellation requests
• Follow up with customers to retain services and maintain relationships
• Make outbound calls to previous and current customers
• Accurately document calls, notes, and job details in ServiceTitan
• Support marketing campaigns and promotions
• Identify opportunities to recommend additional services or memberships
• Prepare reports and correspondence as needed
• Represent Loving Air’s core values in every interaction

• Competitive hourly pay (based on experience)
• Stable, in-office position
• Supportive leadership and team environment
• Clear expectations and processes
• Opportunities for growth within the company
• A culture built on integrity, urgency, and teamwork

We believe in accountability — but we also believe in encouragement, communication, and doing the right thing

• Monday–Friday schedule
• Standard business hours
• Full-time, in-office position

• 1–2 years of customer service or call center experience preferred
• Strong phone and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office (ServiceTitan experience preferred)
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Bilingual a plus

Core Competencies

• Customer-first mindset
• Professional communication
• Organization and time management
• Dependability and punctuality
• Team-oriented attitude
• Adaptability under pressure
• Commitment to quality and follow-through

Physical Demands & Work Environment

• Primarily seated office role
• Frequent phone and computer use throughout the day
• Occasional lifting under 25 lbs
• Moderate office noise environment
• Use of VOIP phone systems and headsets

If you enjoy helping people, staying organized, and being part of a team that values professionalism and integrity — we’d love to talk with you.