Bilingual Call Center Representative

Bilingual Customer Service RepresentativePosition Overview We are seeking a customer-focused and bilingual Customer Service Representative to support callers by addressing questions, resolving concerns, and providing information about available programs and services. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment. Essential Responsibilities

• Respond to incoming calls and identify, assess, and prioritize caller needs, questions, and concerns.
• Develop solutions and provide timely, accurate, and professional responses.
• Deliver exceptional customer service while maintaining and restoring customer satisfaction.
• Analyze issues, determine appropriate resolutions, and follow established protocols for problem-solving.
• Educate callers on available programs, services, and benefits.
• Meet or exceed established call center performance metrics, attendance expectations, and quality standards.
• Accurately document interactions and process information using computer-based systems and tools.
• Build rapport with callers and adapt communication styles to meet individual needs.
• Provide clear and accurate information regarding organizational programs and services.
• Escalate complex issues as appropriate and ensure timely follow-up on all escalated concerns.
• Collaborate effectively with internal teams to ensure successful issue resolution.

Required Qualifications

• High School Diploma or equivalent.
• Bilingual communication skills required.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Proficiency with Microsoft Word, Outlook, and general computer applications.
• Strong keyboarding skills and ability to navigate internet-based systems.
• Ability to work collaboratively in a team environment.
• Comfortable working in a dynamic, fast-paced, and evolving workplace.

Preferred Experience & Skills

• Customer service and call center experience.
• Patient-facing communication experience.
• Healthcare industry experience.
• Medical records and Release of Information (ROI) processing experience.
• Fax and electronic queue management experience.
• Strong attention to detail and accuracy.
• Reliable, dependable, and able to manage multiple priorities effectively.

Key Competencies

• Customer Service Excellence
• Patient Communication
• Phone Support & Call Handling
• Attention to Detail
• Reliability & Accountability
• Team Collaboration
• Time Management
• Problem Solving
• Adaptability

Ideal for candidates with customer service, healthcare support, medical records, patient services, call center, or administrative backgrounds who enjoy helping others and providing exceptional customer experiences. Job Type & Location This is a Contract to Hire position based out of Escondido, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Escondido,CA. Application Deadline This position is anticipated to close on Sep 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. TEKsystems