Billing Assistant

Billing Assistant

Under general supervision, the Billing Assistant is responsible for assisting billing coordinators, attorneys, and other non-legal staff with complex billing assignments and related billing inquiries. Responsibilities include preparation of client invoices, invoice processing, data maintenance and related administrative duties.

Responsibilities

• Assist Billing Coordinators with creating, editing, and processing high volume of invoices in a timely manner.
• Review invoices for misallocated time and ensure time entries are in accordance with client guidelines.
• Edit draft invoices based on partner mark-up, including: time entry narrative changes, fee/cost transfers, splitting entries, unblocking entries, on-account applications, and write-offs in accordance with firm policy.
• Assist Billing Coordinators with the filing of bill packages in accordance with department policy.
• Attend meetings with Billing Managers, Billing Coordinators, and/or Partners to discuss monthly billing strategy and outstanding invoices.
• Maintain and update special instructions and internal comments related to billing attorneys' clients and matters.
• Assist with electronic invoice submissions by submitting e-bills via eBillingHub and/or the client's designated e-billing website.
• Assist with identifying e-billing issues; work to resolve e-bill rejections and short payments.
• Provide department-wide administrative support as needed (ie. filing, providing client invoice copies, pulling expense back up, etc.). Respond to inquiries and requests for information made by attorneys, secretaries, legal and non-legal staff using effective communication skills, both oral and written, in a timely manner.
• Actively seek to enhance knowledge of all billing related processes and procedures.
• Use sound judgement when approaching problems and making decisions.
• Observe confidentiality of client and firm matters.
• Assist with special projects.
• Flexibility to work additional hours as needed.
• Perform other duties as assigned.

Required Skills

• Strong communication skills, both written and oral
• Ability to effectively present information verbally and in writing
• Basic math skills: add, subtract, multiply, divide, percentage calculations, etc.
• Knowledge of Microsoft Office Suite, with the ability to learn new software and operating systems.
• Ability to work effectively, independently, at times with minimal supervision, in a fast-paced environment
• Must be able to work collaboratively in a team environment
• Strong attention to detail
• Strong customer service skills
• Demonstrated analytical and problem-solving skills
• Can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high-pressure environment
• Ability to adapt to all work situations in order to achieve desired results
• Ability to use discretion with sensitive and confidential information

Preferred Skills

• 1-2 years billing, finance or accounting experience in a law firm environment
• 1 year experience with 3E and E-Billing Hub or related applications

Required Education

• High School diploma or GED equivalent required

Preferred Education

• BA preferred