Business Development Representative

Job Description

Zendesk is the world's leading Customer Experience and Support Platform, and we are growing quickly with a suite of products our customers love. Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.

We are looking for hardworking individuals who are certain that they want a career in software sales, who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry, and are willing to go above and beyond in this goal-oriented position. This is a pure hunting sales role and includes engaging with prospect organizations of all sizes, complexities, and needs.

You will work with key internal stakeholders and groups - including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales in America.

Key Responsibilities

• Engage with prospects and clients to understand business and organization challenges and pain points
• Collaborate with the Sales team to develop a list of target prospects
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB, Commercial or Enterprise accounts
• Create personalized messaging and outbound content, targeting new business prospects for Zendesk
• Leverage research and personalized message to drive Outbound Cold Calls to Prospects
• Research companies through 10K, 10Q, Investor Presentations, Relevant news articles, etc.
• Develop and manage a pipeline of prospects & provide top class customer experience

What you bring to the role

• Business Development experience within the SMB, Enterprise and Commercial segment
• A minimum of 2 years of experience in a Sales related environment
• A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed
• Excellent communication, interpersonal, and organizational skills; you should be a great writer, speaker, and listener
• Proficient in Salesforce, Zoominfo, Outreach, 6sense, etc.
• Bachelor's Degree is preferable

#LI-LM5

The US hourly OTE (On Target Earnings) range for this position is $36.54-$54.81 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to View email address on click.appcast.io with your specific accommodation request.