Transportation Coordinator

Responsibilities Supervise and advise 30-60 drivers and monitors. Develop and implement efficient routes across several regions, considering individual client needs; assign driver assignments based on employee skills and performance. Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly while routinely solving operational problems and maintaining professional relations with guardians, clients, program staff, customer staff, and all company employees. Maintain and reinforce compliance with company policies through dispatch and direct observation; develop driver skills through discussion and example. Promote good performance by providing positive support and recommending reassignment or appropriate discipline for non‑compliance with company rules or standards. Spend sufficient time behind the wheel to know the routes, clients, drivers, and programs; observe and supervise drivers in action and provide emergency backup for absent drivers. Build and maintain a positive relationship with those supervised; understand and address the challenges they face. Develop and maintain a professional rapport with all customers, including programs, guardians, special needs clients of all ages, and customer contacts from contracting organizations. Maintain detailed and organized records to accurately perform monthly billing count. Qualifications Prior supervising experience. Self‑motivated, shows initiative, and possesses a strong work ethic. Excellent customer service skills, attention to detail, and a preference for solving problems. Learn the programs, clients, and employees sufficiently to determine appropriate assignments. Enjoy working with children. Good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc. Maintain a safe driving record and driver’s license and respond to coverage needs as required. Work comfortably in a small and busy office environment. Be able to sit, stand, stretch, reach, lift, and walk during an 8‑hour shift. Be flexible and adaptable with ever‑changing assignments. Flexible schedule including early‑morning shifts. Pay rate $25/hour Location Needham, MA Schedule Monday to Friday, 40 hours in the 5:30 am to 6 pm timeframe. Equal Opportunity Employer Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. NRT Bus provides home‑to‑school bus transportation for students in areas throughout Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire. #J-18808-Ljbffr Leesel Transportation