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Call Center Representative

$20 - $30 per hour

Burjline Builders

Indianapolis, IN
Call Center Representative

We are currently seeking a dedicated and professional Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing an exceptional service experience, offering product information, and resolving customer enquiries with efficiency and care.

Responsibilities
  • Manage a high volume of inbound customer calls and emails in a timely and professional manner.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Assist customers with placing orders, managing their accounts, and tracking shipments.
  • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our CRM system.
  • Work collaboratively with other team members and departments to ensure a seamless customer journey.
  • Stay current with product knowledge and company promotions to provide the best possible service.
Qualifications
  • Proven experience in a customer support or call centre role is essential.
  • Exceptional verbal and written communication skills, with a professional telephone manner.
  • Strong listening and problem-solving abilities.
  • Proficiency in using CRM systems and other standard office software.
  • Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
  • A genuine passion for helping customers and delivering outstanding service.
  • Experience or a keen interest in the wellness or natural products industry would be an advantage.

Benefits:

  • A competitive hourly wage of $20 - $30 USD.
  • Opportunities for professional growth and development within a growing company.
  • A supportive and positive team-oriented work environment.
  • Generous employee discounts on our premium wellness products.
Apply
Vacancy posted 2 days ago
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