Coordinator, Population Health

Support quality improvement, outreach, clinical operations, and population health initiatives Conduct patient outreach to identify and resolve barriers to care Communicate with care teams across the organization Lead or support clinical operations workflow development and iterative improvement Support Quality Improvement/Population Health Managers with meeting preparation, data collection and analysis, clinical operations activities, quality improvement initiatives, and workflow development Build and maintain relationships with key stakeholders across the enterprise Collaborate with stakeholders to improve patient care and outcomes Implement and monitor workflow and screening fidelity Oversee volunteers for outreach activities Use internal and external reports, including Reporting Workbench, to assess outreach needs and close care gaps Perform and document patient outreach according to NeighborHealth protocols Provide EMR and technology training and serve as a resident expert on assigned applications/tools Handle email correspondence and other non-call-related functions Navigate EPIC to handle calls, schedule/reschedule/cancel appointments, document and route messages, and manage refill requests and encounters Participate in required departmental and organizational meetings and activities Adhere to organizational and departmental policies and procedures Requirements Knowledge of clinic operations and patient-facing care Ability and willingness to learn and apply population health and quality improvement principles Proficiency in EPIC, Word, Excel, Visio, and PowerPoint Maintain excellent punctuality and attendance Outstanding customer service skills Ability to independently solve problems or seek consultation when appropriate Knowledge of MyChart and patient access workflows Ability to recognize red-flag or urgent symptoms and determine when immediate nurse involvement is required Background check required before beginning employment Must complete E-Verify employment verification requirements Core Competencies Demonstrates expertise in clinical operations, patient outreach, and quality improvement initiatives, with proficiency in EPIC and data analysis to enhance patient care and outcomes. Highest-signal resume keywords Clinical Operations Workflow Development Patient Outreach and Engagement Proficiency in EPIC Data Collection and Analysis Quality Improvement Principles ATS Optimization Keywords Hard Skills Clinical Operations Patient Outreach Data Analysis Quality Improvement Population Health MyChart Workflows EMR Training Workflow Implementation Reporting Workbench Problem Solving Soft Skills Outstanding Customer Service Collaboration Communication Relationship Building Punctuality Certifications & Qualifications Background Check E-Verify Employment Verification Industry Keywords Patient Care Outreach Activities Stakeholder Engagement Care Gaps Health Initiatives Tools & Technologies EPIC Word Excel Visio PowerPoint #J-18808-Ljbffr Jobtailor