IT Support Specialist

Key Responsibilities and Duties Consulting with IT managers and other departments as required. Providing IT assistance to staff and customers. Training end‑users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics. Updating computer software as well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Qualifications & Skills Needed A bachelor's degree in computer science, information technology, or similar. 3-5 years of experience as an IT support specialist. Exceptional ability to provide technical support and resolve queries. In‑depth knowledge of computer hardware, software, and networks. Ability to determine IT needs and train end‑users. Experience in documenting processes and monitoring performance metrics. Advanced knowledge of database maintenance and system security. Ability to keep up with technical innovation and trends in IT support. Exceptional interpersonal and communication skills. Abilities Attention to detail Take ownership of assigned tasks and complete them in a timely manner with integrity Demonstrate ability to interact well with others and follow instructions Flexibility and ability to adjust to sudden changes in operational goals Ability to read and write, comprehend basic checklists, forms or other documents; understanding of good documentation practices; ability to follow oral and written directions Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, crouch Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques Adherence to all RK Safety, Quality, ISO and HR policies and standards RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws. #J-18808-Ljbffr RK Logistics Group