Program Manager

Program Manager

The William & Mary Entrepreneurship Hub's work is supported by a structure that aligns strategic direction, portfolio stewardship, and operational execution. The Program Manager oversees and executes the delivery of the Hub's programs and events, translating established program models into coordinated schedules, participant experiences, and reliable execution across a diverse portfolio of initiatives. This role manages the systems and processes that support program delivery—including participant coordination, event logistics, communications, and supervision of the Hub's student workforce—ensuring programs run smoothly, consistently, and at a high standard. The Program Manager works closely with Hub leadership and the Operations & Fiscal Coordinator to ensure programs are executed effectively and aligned with established program structures, budgets, and operational systems.

The Program Manager is expected to embody the Hub's values in daily work.

• Innovation & Excellence: Continuously looks for better ways to deliver programs and executes with care and precision—sweating details because they shape learning and impact.
• Purpose & Passion: Is energized by the entrepreneurial movement on campus and willing to put in extra effort when it enables others to learn and grow.
• Integrity & Accountability: Honors commitments, maintains confidentiality, communicates proactively, and takes ownership of outcomes, even when plans must adapt.
• Mutual Respect & Generous Teamwork: Seeks input, supports colleagues, and contributes to a collaborative, inclusive team culture.

What Success Looks Like:

• Programs and events are executed smoothly, thoughtfully, on time, supported by disciplined pre-event planning, rigorous attention to detail, and clear operational follow-through across a complex portfolio of concurrent initiatives.
• Participants consistently describe the Hub as organized, welcoming, and impactful, with strong repeat engagement across offerings.
• Engagement data is accurate, timely, and reflective of meaningful progression across programmatic experiences.
• Student staff demonstrate ownership, professionalism, and growth, and take pride in contributing to a high-performing team.
• The Director and Executive Director can rely on disciplined execution, sound operational judgment, and proactive communication to keep complex initiatives moving forward smoothly.
• Entrepreneurial thinking is evident in how work is prepared, prioritized, and delivered ways that contribute meaningfully to the Hub's culture.

Required Qualifications:

• Bachelor's degree, or equivalent combination of education, training, and/or relevant experience.
• Experience in program management, operations, or related leadership roles.
• Demonstrated experience directly supervising staff or student employees, including setting expectations, providing feedback, and managing performance toward defined deliverables.
• Working proficiency in marketing strategy and foundational technology, data, and product principles, with the ability to supervise and assess student-led execution.
• Strong organizational, project management, and communication skills.
• Ability to manage multiple initiatives simultaneously and execute in a dynamic environment.
• Willingness to work on occasional evenings and weekends.

Preferred Qualifications:

• Master's degree in an applicable field.
• Experience in higher education, entrepreneurship, innovation, or experiential learning environments.
• Familiarity with assessment, continuous improvement, and process design.
• Experience working with external partners, mentors, or community organizations.

Conditions of Employment:

• This is a non-exempt position, which may be eligible to receive overtime in accordance with the Fair Labor Standards Act.

Duties:

40%- Program & Experience Execution:

• Manage participant logistics including registrations, rosters, onboarding communications, and session reminders.
• Coordinate program schedules, speakers, mentors, and session logistics in alignment with program frameworks established by Hub leadership.
• Prepare and distribute operational materials such as agendas, participant instructions, and event briefings.
• Ensure programs operate within budget and resource parameters established by the Operations & Fiscal Coordinator.
• Coordinate operational logistics with the Operations & Fiscal Coordinator, including space scheduling, facilities setup, equipment, and catering.
• Execute and oversee Hub-hosted events such as Rocket Pitch, Topic Talk, guest speakers, and similar programming.

Program design, curriculum development, accelerator leadership, and participant selection are led by Hub leadership.

35%- Student Workforce Management:

• Assign tasks, set timelines, and monitor progress across student workstreams.
• Review student deliverables and provide feedback to ensure consistent quality and professionalism.
• Coordinate student staffing for Hub programs and events.
• Conduct regular check-ins and performance reviews to support student development and accountability.
• Create opportunities for students to practice entrepreneurial thinking skills such as collaboration, self-direction, and grit through real responsibility.

15%- Stakeholder Engagement:

• Serve as the primary point of contact for speakers, guests, and collaborators participating in Hub programs.
• Coordinate with internal staff to ensure program roles, expectations, and timelines are clearly communicated.
• Maintain clear and professional communication with program participants and external stakeholders.

Participant selection, curriculum development, and facilitation of program sessions are led by the Director.

10%- Assessment and Continuous Improvement:

• Track participation, attendance, and engagement across Hub programs and events.
• Maintain accurate program records and summarize participation data and feedback for leadership review.
• Identify and implement operational improvements that strengthen program execution and participant experience.

Posting Range: $42,500 up to $53,000 commensurate with experience