Sales Strategy & Operations Manager

Company OverviewDocusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThe Sales Strategy & Operations Manager supports the sales organization, driving revenue growth and operational efficiency. They are a trusted advisor for senior sales leaders, focusing on improving productivity, analyzing performance metrics, managing key strategic initiatives, and leading annual planning. The role blends analytical insight, business acumen, and strong cross-functional partnership with teams such as Sales, Marketing, Finance, and HR.This position is an individual contributor role reporting to the Sr. Director of Sales Strategy and Operations.ResponsibilitySupport sales leaders in driving revenue growth and improved efficiency across the region or business segmentAnalyze performance metrics and conduct root cause analysis from demand generation to post-sales supportDrive efficient, repeatable sales and field processes, and improve adoption of key systems such as Salesforce (SFDC)Identify enablement gaps within sales teams and ensure delivery of appropriate trainingManage cross-functional programs, informing strategy via structured problem solving, processes definition and reportingBuild infrastructure to enhance visibility and drive accountability into sales and management activitiesSupport organizational design and growth needs, including headcount tracking, quota allocations, job descriptions, and organization chartsAssist in annual strategic planning and the recurring business review cadence (quarterly/monthly)Collaborate with supporting functions (Finance, Business Development, Marketing, etc.) for effective regional or business unit supportServe as the "go-to" person for business, program, and sales execution issues, managing escalation before reaching sales leadersGather and synthesize relevant data, deliver analytical insights, and develop recommendations for sales leadership and broader strategy teamsLead and support critical operational and strategic projects aimed at increasing sales productivity and operational excellenceJob DesignationHybrid:Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic8+ years of experience in sales strategy, consulting, investment banking, or related strategy and operations fieldsPreferredExperience in B2B sales (especially SaaS)Experience with tools such as SQL, Snowflake, Tableau, Salesforce CRMStrong analytical skills with a proven ability to analyze large datasets and translate data into actionable insightsEffective verbal and written communication skillsDemonstrated ability to work collaboratively, make effective decisions with incomplete information, and manage complex projectsProven diplomacy, integrity, negotiation skills, and bias for action with a results-driven mindsetWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $146,400.00 - $235,375.00 base salaryThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.EEO StatementIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation: US-CA-San FranciscoCategory: Business/Sales Operations & StrategyPosition Type: Regular