Health Coach/Weight Loss Coach

Benefits: Commisions Employee discounts Free uniforms Training & development About Serotonin Centers: Serotonin Centers is the nation’s premier anti-aging and wellness destination, dedicated to empowering clients to optimize body composition, longevity, and overall well-being. Health Coaches leverage our tech stack—Zenoti, the Serotonin Coach app (Trainerize), InBody, and digital trackers—to deliver personalized, data-driven coaching across exercise, nutrition, habit change, and nutraceutical supplementation. Role Overview: The Health Coach (HC) guides clients through transformative wellness journeys, building measurable outcomes and accountability. You will own client results, engagement, and retention, using Serotonin systems, processes, and service catalog to deliver an exceptional member experience. Key Responsibilities: 1) Client Consultations & Personalized Plans Follow our C.A.R.E.S framework and fully understand all clients goals, symptoms, and concerns. Help them understand potential solutions through Hormone Optimization, Medical Weight Loss, Weight Management, Restore and Recovery Services, Body Sculpting, and Aesthetics. Conduct initial and ongoing consultations using empathy and impeccable listening skills combined with InBody scans assess baseline metrics and set goals. Document personalized exercise, nutrition, and supplement plans within Zenoti and Serotonin Coach. 2) Body Composition & Progress Tracking Provide bi-weekly InBody scans; review body composition trends (muscle, fat, water, metabolic markers). Coach toward sustainable behavior change and action bias using micro-habits and weekly goals. Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols. Complete annual safety refreshers and drills. SMART Goal: 0 compliance violations; 100% completion of safety training annually. Qualifications Passion for health and wellness; empathetic, client-centered communicator. Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms. Strong organization, follow-through, and accountability to outcomes. Comfort with consultative sales; ability to educate and motivate. Phlebotomy certification a plus. Nutraceutical & Supplement Protocols Recommend and manage Serotonin Nutraceutical protocols; track adherence and refills. Educate clients on supplement timing, dosage, and synergy with programs. SMART Goal: 100% of clients receive an evidence-aligned supplement protocol; ≥60% monthly purchase adherence among active clients. Client Communication & Documentation Maintain weekly check-ins via app /phone; escalate support based on ABCD priority ranking. Document all interactions, photos, and progress in Zenoti; capture outcomes in Serotonin Coach. SMART Goal: Respond to ≥95% of client messages within 24 hours; maintain 100% audit-ready records for all clients. Membership Conversion & Program Creation Convert guests to members using consultative selling and Systemic Close. Publish individualized habits, menus, exercise, sleep recommendations, and nutrition programs in the Serotonin Coach app. SMART Goal: ≥80% guest-to-member conversion monthly; deliver new programs to 100% of converts within 72 hours. Community Outreach & Events Lead or participate in local outreach (open houses, talks, grassroots activations). Collect leads and book consultations onsite. SMART Goal: ≥4 events/month; ≥20 qualified leads/event; ≥40% of event leads booked within 7 days. Sales & Service Knowledge Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, RedLight). Demonstrate consultative selling; ask-to-understand, not data-dump. SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90. Team Collaboration & Operations Why Join Serotonin Centers Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your career. Apply Today Submit your application to join Serotonin Centers and help clients become their most vibrant selve