Inside Sales Rep - Reservation

As an Inside Sales Rep – Customer Care Center (CCC), you will be responsible for answering inbound calls associated with equipment rentals, creating reservations and quotes while providing exceptional service and support to internal and external customers as well as prospects. Requires attendance for a four-week in-person new hire training period at the start of employment. Following successful completion of training, the role will transition to a hybrid schedule, with four days in the office and one day working from home each week. What You’ll Do Answer inbound calls with the ability to understand, find & recommend equipment needed for the customer’s job, and identify and qualify an equipment request to ensure it will suit the customer's requirements. Accurately capture all information (required or additional) pertaining to a complete reservation. Use computer systems including Reservation, Phone Log, and quote function, and create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity. Communicate any terms/conditions applying to a request to a customer. Convert inquiries & quotes to reservations in compliance with company policies. Upsell customers when applicable. Identify options for substitutions when desired equipment is not available. Negotiate prices on equipment rentals in accordance with pricing policies and procedures. Coordinate with all inside and outside branch staff to ensure customer satisfaction; work closely with field partners to serve our customers. Identify leads for new business and communicate to the appropriate field personnel. Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality. Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs, and create a positive and consistent customer service experience. Use problem‑solving skills to clarify requests and recommend the best solutions. Participate in regular coaching and development discussions to support continuous improvement and skill growth. Other duties as assigned. Requirements High School diploma or equivalent combination of education and experience. Bachelor’s degree preferred. Minimum 1–2 years inside sales experience focused on lead generation, preferably in a construction‑related industry. Knowledge and sales of construction equipment (preferred). Strong customer service and verbal/written communication skills are essential. Proficient in current business software/operating systems, MS Office and strong computer/typing skills. Team player with excellent interpersonal skills. Independent, self‑starter with strong self‑imposed structure. Strong sense of urgency, multi‑tasking and organizational skills. Must have clear and pleasant phone demeanor. Knowledge of product and equipment usage and applications. Flexible and able to deal with a high volume of tasks, stressful and sometimes unfamiliar situations. Attend and complete the four‑week in‑person new hire training period. After successful completion of training, the role will transition to a hybrid schedule (four days in office and one day from home each week). Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full U.S. benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending on a wide range of factors, including specific position, location, education, training, experience, skills, and ability. #J-18808-Ljbffr United Rentals