Customer Experience Representative (Front Desk - Insurance, Licensing Provided)

Job Description Welcome to Farmers Insurance - Guettler Insurance Agency! We are one of the top 1% of Farmers agencies nationally, with our beautiful Portland, Oregon office located on the Willamette River. As a member of our team, you'll play a crucial role in delivering exceptional service to our staff and valued clients. Welcome to Farmers Insurance - Guettler Insurance Agency! We are one of the top 1% of Farmers agencies nationally, with our beautiful Portland, Oregon office located on the Willamette River. As a member of our team, you'll play a crucial role in delivering exceptional service to our staff and valued clients. Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As a Customer Experience Representative, you'll be the key team member who provides valuable support to both our internal team and clients. That includes being the friendly first impression of our agency, assisting clients with their inquiries, and providing them with the information they need to make informed decisions. This position offers future opportunities for professional growth and promotion. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you. Benefits Annual Base Salary + Commission + Bonus Opportunities Career Growth Opportunities Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Licensing Reimbursement In Person Training Health Insurance Bonus Responsibilities Handle inbound calls from clients, providing assistance and addressing their inquiries Process policy changes and updates accurately and efficiently Assist clients with billing and payment inquiries Educate clients about insurance coverage options and recommend suitable products Maintain a thorough understanding of insurance policies and regulations Support internal sales and customer care teams General administrative tasks including, but not limited to, scheduling, mail, inventory management, record keeping, and maintaining tidy common areas Requirements Extra consideration is given to candidates who are, or are willing to obtain, P&C license and have insurance agency experience. Excellent verbal and written communication skills Friendly and customer-service-oriented attitude Strong problem-solving skills and attention to detail Ability to multitask and work well under pressure Proficiency in using computer systems and software Minimum 30 hours/week, preference for full-time. Company Description Guettler Insurance Agency is one of the top Farmers Insurance agency's in America. We are a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are looking for talented and career minded individuals who want to succeed in the insurance industry. We have a proven methodology allowing our sales professionals the opportunity for uncapped income. We have a strong commercial book, thousands of existing clients and work extensively with many carriers outside of Farmers. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today. #J-18808-Ljbffr Guettler Insurance Agency