Accounts Receivable Specialist

Accounts Receivable Specialist

Whiteford Kenworth is seeking an experienced, detail-oriented Accounts Receivable Specialist to join our accounting team. This position plays a vital role in managing customer accounts, maintaining positive customer relationships, supporting cash flow objectives, and ensuring the timely collection of outstanding receivables. The ideal candidate will have strong commercial collections experience, excellent communication skills, and the ability to work collaboratively across multiple dealership departments.

Responsibilities

• Manage and monitor a portfolio of customer accounts, reviewing aging reports and identifying collection priorities
• Contact customers regarding past-due balances and partner with them to resolve payment issues promptly and professionally
• Perform commercial collection activities while maintaining strong customer relationships and excellent customer service
• Accurately apply customer payments and post transactions in a timely manner
• Investigate and resolve invoice disputes, payment discrepancies, short pays, deductions, and chargebacks
• Reconcile customer accounts and research aging variances
• Generate and distribute customer statements, account summaries, and collection correspondence
• Work closely with parts, service, truck sales, leasing, body shop, and management teams to resolve billing and payment issues
• Review customer credit exposure and communicate concerns to leadership when appropriate
• Prepare accounts receivable reports and aging analysis for management review
• Assist with month-end and year-end accounting activities, including reconciliations and audit support
• Maintain detailed documentation of customer communications, payment arrangements, and collection efforts
• Maintain confidentiality of company, customer, vendor, and employee information
• Follow company accounting policies, internal controls, and established collection procedures
• Uphold company standards for customer service, professionalism, appearance, and business practices
• Comply with all company policies, procedures, and safety requirements
• Maintain a clean, organized, and professional work environment
• Ability to maintain regular attendance and work scheduled hours necessary to meet customer and business needs
• Other duties or tasks as assigned

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-paid Group Life and AD&D insurance
• Short-term disability, life insurance, and other voluntary benefit options
• 401(k) with company match
• Annual paid time off (PTO)
• Professional work environment focused on safety, quality, and teamwork
• Family-oriented culture built on collaboration, respect, and pride in workmanship

Qualifications

Required

• Minimum of 3-5 years of accounts receivable and commercial collections experience in a business-to-business environment
• Strong understanding of account reconciliation, payment application, and collections processes
• Proficiency with Microsoft Office, particularly Excel
• Experience with accounting or ERP software preferred
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to communicate professionally with vendors, customers, and coworkers
• Ability to maintain confidentiality and handle sensitive information appropriately
• Self-motivated with the ability to work independently while contributing as part of a team

Preferred

• Previous experience in a dealership, transportation, trucking, equipment, manufacturing, or industrial service environment
• Associate degree or coursework in accounting, finance, business administration, or a related field

Physical Requirements

• Ability to sit for extended periods and work at a computer workstation
• Ability to occasionally lift and carry up to 15 pounds
• Ability to bend, reach, and file documents as needed
• Ability to perform repetitive hand and wrist movements associated with computer and office equipment use

About Us

Since 1929, Whiteford Kenworth has proudly supported customers across the transportation industry with trusted solutions and dependable service. Built on a legacy of reliability and customer-focused values, we are committed to delivering an exceptional experience at every touchpoint. From truck sales and leasing to maintenance, repair, parts, and body shop services, our experienced team is dedicated to providing comprehensive, high-quality support. We take pride in helping keep our customers on the road with confidence through every stage of their operation.

We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The work environment and physical demands described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be considered in accordance with applicable law.