Enrollment Management Specialist

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high‑quality, affordable and accessible education that supports students’ academic, career and personal success. Position Details Posted: June 5, 2026 Level: Community College Professional 14, 12‑month, tenure track position Employment Type: Standard Hours: Full‑time, 35 hours per week Anticipated Start Date: September 2026 Work Location: CT State Three Rivers (574 New London Turnpike, Norwich, CT 06360) Work Modality: On‑site; position is not remote Closing Date: Applications must be submitted by 5:00 pm (EST) on Wednesday, July 1, 2026 Position Summary The Enrollment Management Specialist plays a critical role in ensuring the delivery of high‑quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws. Essential Duties and Responsibilities Assists the Campus Supervisor in delivering a comprehensive, one‑stop enrollment services experience to all credit students within the campus. Provides high‑quality customer service to prospective, new, and current students, as well as staff, faculty, and the public. Provides front‑line support, answers phone calls and emails to assist students with admissions, residency status, enrollment process, cost of attendance, etc. Manages all inbound and outbound communication through the general registration email account, including responding to incoming emails and outbound communications to students covering upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements. Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs. Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into degree programs, assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process. Processes in‑person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc. Interprets and communicates general college admissions and registration policies and procedures for the college community. Provides administrative support to facilitate the admissions process including composing and preparing correspondence to arrange candidate interviews and to provide general admissions information. Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate. Participates in enrollment events such as Enroll in a Day, Super Saturday, etc. Participates in on‑going training and cross‑training opportunities on campus to ensure timely, thorough, and accurate processes. Collaborates with appropriate faculty and staff as needed to support the enrollment of each student. Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity. Represents CT State Community College interests at professional organizations at the state level. May involve occasional evening or weekend work, within contractual limitations. Additional Responsibilities Attendance and participation at convocation and commencement ceremonies. Service on assigned committees and task forces. Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends. Minimum Qualifications Bachelor’s degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties. Required Knowledge, Skills, and Abilities Demonstrated understanding of a comprehensive community college. Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field. Demonstrated skill in operating computerized and manual systems for collecting, preserving and reporting student information. Demonstrated ability to work in groups which emphasize collaboration, consensus building, conflict resolution and problem solving. Experience in using enrollment management, content management and project management software. Ability to work effectively with individuals from diverse academic, socioeconomic, cultural and ethnic backgrounds, including individuals with disabilities. Excellent interpersonal, oral, and written communication skills. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams). Preferred Qualifications Experience using a Student Information System such as Banner, or a comparable system. Experience working in a student‑facing office setting. Experience in a direct customer service setting. Bilingual in Spanish. Salary and Benefits Salary range:$55,494–$59,209 approximate annual; salary is based on qualifications, education, job‑related experience and internal equity. Generous leave policies. Multiple retirement plan options. Comprehensive health insurance choices. Supplemental benefits for retirement and family protection. Tuition reimbursement (if applicable). Equity Statement CT State Community College commits to bold and disruptive change by actively identifying, naming and dismantling structural racism, systemic poverty and other barriers; establishing equitable and anti‑racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Non‑Discrimination Statement CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability, mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, trafficking or any other federal or state protected class in its employment, programs and activities, unless the provisions of Section46a‑80(b) or46a‑81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. Contact Information Contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr