Operations Manager

Operations Manager

123 Equipment Solutions – A Tech24 Company

Location: Ashland, VA

Compensation Range: $105,000 - $120,000

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here's what you can expect when you join our team:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Role:

The Operations Manager is the connective tissue across Tech24's multi-site Central Region operations. Based in Ashland and reporting to the General Manager, this person is the operational lead for the Ashland branch while extending their reach across all regional locations to drive consistency, accountability, and performance. This is not a desk role. This person will travel, observe, coach, and implement until every branch is running from the same playbook. Built on the foundation of the Service Manager role, the Operations Manager takes on an expanded mandate: cross-site process ownership, multi-team leadership, and direct accountability for regional P&L results. This is the stepping stone between branch leadership and the GM seat.

Key Responsibilities:

• Oversee day-to-day branch operations at the Ashland location, including full work order lifecycle management from intake through billing and revenue recognition
• Serve as the operational lead across all Central Region branches, traveling 30-40% within the service area to audit, coach, and drive consistency
• Design, implement, and enforce standardized SOPs, policies, and procedures across all branch locations so operations are scalable and duplicable
• Drive operational metrics including days-to-complete, P&L performance, and utilization across all sites against defined targets
• Provide direct leadership and performance management to branch Service Managers, building their capability and accountability
• Lead, develop, and foster a team culture built on safety, accountability, teamwork, and continuous improvement at every level of the organization
• Serve as the first line of contact for employee relations, functioning as in-house HR support at the branch level and reducing escalations to corporate
• Conduct safety meetings and ensure full OSHA and compliance standards are met across all facilities
• Maintain and grow customer relationships through direct engagement, site visits, and consistent follow-through on service commitments
• Leverage Power BI and GE platforms to monitor regional performance data and make proactive, data-informed decisions
• Set and communicate short-term and long-term goals across the region, reinforcing them in daily operations, stand-ups, and branch visits
• Collaborate closely with Fleet, HR, AP and AR, and vendor partners to ensure cross-functional execution supports operational targets
• Support the hiring and onboarding of technicians and branch staff in partnership with Talent Acquisition
• Conduct ride-alongs and site visits with field staff to maintain customer relationships and support technician development

First 90 Days:

• Learn operations: understand workflow, tools (Power BI, GE), team dynamics, and the full lifecycle of a service order at each branch location
• Earn team buy-in across all sites and begin the culture shift toward accountability, safety, and shared ownership
• Break down silos and build real collaboration across branch teams, establishing trust as a multi-site leader rather than a single-location manager
• Demonstrate proactive decision-making and begin surfacing areas of opportunity to leadership
• Establish yourself as the right hand of HR at the branch level: know your teams, understand their challenges, and reduce escalations to corporate

One Year Success Metrics:

• Revenue growth and P&L performance vs. budget across all regional branches
• Reduction in days-to-complete (current benchmark: approximately 11 days)
• Full SOP compliance and operational consistency across all branches: uniforms, first call by 8am, inventory procedures, clean trucks, and camera compliance
• Reduction in employee HR escalations to corporate
• Team retention and engagement indicators across all sites
• Customer satisfaction and account retention and growth

Required Qualifications:

• Demonstrated leadership experience in a service, operations, or branch management environment
• Proven ability to read, interpret, and act on financial and operational reporting including P&L, EBITDA, and KPI dashboards
• Experience managing day-to-day operations across a high-volume, fast-paced service environment
• Track record of performance management and workforce development: coaching, accountability, and building people up
• Proactive safety culture mindset with a history of holding teams to OSHA and compliance standards
• Demonstrated ability to resolve operational challenges, implement corrective actions, and drive sustained profitability
• Exceptional communication skills with the ability to lead, influence, and motivate across multiple teams and locations
• Process-oriented mindset with a track record of implementing scalable, duplicable operational systems
• Self-motivated, proactive, and comfortable making decisions with incomplete information
• Service industry background required (foodservice, HVAC, facilities, or adjacent industries welcome; specific technical expertise not required)
• Comfortable with 30-40% regional travel within the service area

Preferred Qualifications:

• Experience with Power BI or similar data and reporting platforms
• Familiarity with work order management systems
• Background in industries with field technician teams or dispatch-driven workflows
• Prior experience as a multi-site manager, operations manager, or equivalent regional leadership role
• Trades or field service industry background

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.