ServiceNow Platform Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Platform Architect based in United States.

The ServiceNow Platform Architect will be responsible for shaping the enterprise architecture, governance, and long-term strategy of a critical digital platform.
This role focuses on designing scalable ServiceNow solutions across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications while ensuring alignment with business goals.
You will define architecture standards, guide platform evolution, and enable secure, maintainable solutions across a complex enterprise environment.
The position requires a strong combination of technical expertise, architectural vision, and stakeholder influence.
You will collaborate with engineering teams, business leaders, security specialists, and platform users to drive innovation and operational excellence.
Working remotely, you will have the opportunity to modernize enterprise workflows and establish best practices for a highly strategic technology ecosystem.

Accountabilities:

The ServiceNow Platform Architect will lead the architecture, governance, and continuous improvement of an enterprise ServiceNow environment. This role requires deep platform expertise, strong technical leadership, and the ability to translate business needs into scalable technology solutions.

• Define and oversee ServiceNow platform architecture across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
• Lead architecture reviews, design governance, and technical decision-making for platform enhancements and implementations.
• Establish standards for ServiceNow data models, custom tables, scoped applications, workflows, and configuration practices.
• Develop and maintain CMDB strategy, including discovery, service mapping, identification rules, and data quality improvements.
• Architect enterprise integrations using IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven integration patterns.
• Design platform security strategies, including role models, ACL frameworks, and access controls aligned with least-privilege principles.
• Lead major platform upgrades, release management activities, and platform health initiatives to ensure stability and continuous improvement.
• Define reusable development patterns that promote maintainability and reduce unnecessary customization.
• Drive platform performance optimization by analyzing system health, usage patterns, and scalability requirements.
• Partner with business stakeholders to translate operational needs into effective ServiceNow solutions.
• Mentor ServiceNow developers, administrators, and technical leads on architecture standards and best practices.
• Collaborate with security, compliance, and governance teams to ensure regulatory and operational requirements are met.
• Create comprehensive architecture documentation, including diagrams, technical decisions, reference designs, and implementation guidelines.
• Stay current with ServiceNow innovations, including Now Assist, AI capabilities, and emerging platform features.

Requirements:

The ideal candidate is an experienced ServiceNow architect with strong enterprise architecture skills, technical leadership capabilities, and the ability to influence stakeholders across business and technology teams.

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• 8+ years of ServiceNow experience, including significant experience in architecture or technical leadership roles.
• Deep knowledge of multiple ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications.
• Strong understanding of ServiceNow platform architecture, data models, scripting, scoped applications, and platform internals.
• Hands-on experience designing complex integrations using IntegrationHub, REST APIs, SOAP APIs, and enterprise integration patterns.
• Experience architecting CMDB implementations, Discovery, and Service Mapping solutions.
• Strong knowledge of ServiceNow security models, ACLs, roles, and enterprise governance practices.
• Experience leading ServiceNow upgrades, release planning, and platform lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to balance technical strategy with business priorities and operational requirements.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or equivalent certifications.
• ServiceNow Certified Technical Architect (CTA) certification is preferred.
• Experience with Now Assist, GenAI Controller, or AI-enabled ServiceNow capabilities is a plus.
• Exposure to multi-instance or multi-region ServiceNow environments and integrations with platforms such as Workday, Salesforce, or SAP is preferred.
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio is beneficial.

Benefits:

• Competitive annual salary range of $100,000-$150,000 .
• Fully remote work opportunity within the United States.
• Full-time direct employment opportunity.
• Career growth opportunities within a technology-focused environment.
• Opportunity to work on enterprise-scale ServiceNow transformation initiatives.
• Exposure to modern cloud, automation, AI, and enterprise technology solutions.
• Collaborative environment with opportunities to influence architecture decisions and technical strategy.
• Supportive culture focused on innovation, learning, and professional development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?


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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.