Customer Experience Team Lead
Virtual Vocations Inc
Supporting daily customer service operations, the full-time remote Customer Experience Team Lead will manage frontline agents, assist with escalations, and ensure service expectations are met while collaborating with the Senior Supervisor of Customer Experience. Key responsibilities Provide day-to-day operational support across phone, email, and chat channels Monitor daily performance indicators and assist with real-time staffing adjustments Serve as the first point of leadership for escalated customer situations and support agents in resolving complex issues Required qualifications 2 years of team leadership experience in a customer service role Previous experience in a high-volume customer service environment Strong understanding of customer service operations and ability to handle escalated situations Proven ability to provide real-time guidance to frontline employees Experience with refunds and payment disputes, including documentation and resolution processes
Vacancy posted 4 days ago
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