Marketing & Operations Coordinator

Job Description

Job Description

Benefits:

• Financial Planning Resources
• Uniforms
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Company parties
• Employee discounts
• Free uniforms

Company Overview
At OpenBox Roofing, we’re a team of service-minded professionals on a mission to shift the narrative in our industry. Raising expectations for what a roofing company should be - delivering craftsmanship, clear communication, and customer care that goes above and beyond. If you’re someone who thrives in a high-trust, high-accountability environment where excellence is the standard, you’ll feel right at home.

Ideal Candidate:
Highly organized, detail oriented, and proactive; comfortable managing data, documentation, & multiple projects at one time.
You bring fresh ideas to marketing & advertising, execute the logistics & track effectiveness for standout campaigns & content. If you're excited about shifting the narrative and raising the standard for what a roofing company should be, we want to work with you.

Role Summary
This is a central support role responsible for managing office operations, delivering exceptional customer care, and leading marketing and advertising execution. This role supports both the day-to-day rhythm of the office and the forward momentum of executing our marketing strategy.

You’ll work directly with external partners to execute & ensure our brand is consistent, compelling, and backed by operational excellence. Whether it’s managing inbound communications, organizing digital files, launching a new campaign, or coordinating a video shoot, you play a critical part in helping us raise the standard of what a roofing company can be.

This role has the potential to evolve into a Marketing Manager or Operations Lead position based on performance, initiative, and company growth.

Key Responsibilities

Marketing & Customer Care

• Front-line customer service - Serve as the first point of contact for inbound phone calls, emails, and web leads, distributing them efficiently
• Right hand in developing and executing marketing campaigns, including direct mail, social media, email campaigns, neighborhood outreach programs & sponsorships. 
• Maintain CRM records, track and report on key metrics, performance and adjust where needed. 
• Manage web platforms, business profiles, social media accounts & campaigns
• Coordinate photography and video shoots, ensuring high-quality, brand-aligned content.
• Manage relationships with digital marketing partners and track deliverables and performance
• Work closely with outside vendors for literature, signage & print materials.
• Coordinating local sponsorships, community events or tradeshows handling all related logistics.
• Research and reports of projects (e.g., customer survey data, competitor analysis, vendor comparisons).

Office & Administrative Support

• Create and maintain documentation and presentations: checklists, policies/procedures, spreadsheets, tracking tools and filing systems
• Ensuring legal compliance with Subcontractor COIs, Insurance Audits and licensing
• Ownership of initial onboarding of new hires, launching Job postings, preparing materials, coordinating schedules, and ensuring readiness.
• Support the implementation of policies, procedures, and handbook updates.
• Manage company’s vehicle fleet, including maintenance schedules and compliance
• Coordinate with vendors for office maintenance or technical issues.
• Monitor inventory of office, supplies and facility-related needs and place orders as required

Qualifications and Requirements

• 2+ years in administration, marketing coordination or similar role
• Highly organized with strong attention to detail 
• Self-motivated, proactive, & able to work independently
• Proficient in Google Workspace (Docs, Sheets, Drive) and Excel
• Strong written and verbal communication skills with a professional, customer-first approach
• A creative eye for style, visual balance & brand consistency in marketing materials
• Experience working with outside vendors/designers
• Ability to coordinate multiple ongoing tasks and adapt in a fast-paced environment
• Previous experience in construction, home services, or a small business environment is a bonus

To apply: Please submit your resume and a brief note sharing what caught your attention about this role. Bonus if you include a portfolio, marketing sample, or an example of a system or project you’ve helped streamline.