Bilingual Customer Service Representative
Artech Information Systems LLC
Bilingual Customer Service RepresentativeWe are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.Key responsibilities include:Providing accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiriesHandling inbound calls professionally, ensuring prompt and courteous responsesMaintaining detailed and accurate documentation of all interactions in the systemRouting calls to the appropriate departments when necessaryMeeting defined performance, productivity, and attendance standardsTroubleshooting issues and escalating complex cases as neededSupporting additional tasks as assigned by management Artech
Vacancy posted 3 days ago
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