Communications Operations Manager

Communications Operations Manager

At Genentech, we believe that how we communicate is as important as what we communicate. We're looking for a Communications Operations Manager to help power a high-performing team of Communications Business Partners, ensuring the right work happens at the right time, seamlessly. This is a hands-on, mid-level contract role for someone who thrives on bringing structure to complexity, enjoys enabling others to do their best work, and takes pride in operational excellence. You'll play a central role in keeping the team connected, organized, and running efficiently across a range of internal communications activities.

What You'll Do

• Drive seamless team operations: Manage the day-to-day coordination of a team of seven Communications Business Partners, ensuring priorities, timelines, and deliverables stay on track.
• Lead event and engagement logistics: Plan and execute logistics for internal engagement activities such as town halls, leader office hours, coffee chats, and functional events, partnering closely with administrative professionals and events teams as needed.
• Own calendar and coordination rhythms: Maintain and optimize team calendars, aligning key milestones, leadership engagements, and communications moments. Anticipate conflicts and proactively solve for them.
• Manage team channels and mailboxes: Oversee shared mailboxes and communication channels, triaging requests and ensuring timely, thoughtful responses or escalation.
• Build and scale ways of working: Create, organize, and continuously improve SOPs, templates, and documentation that enable consistency and efficiency across the team. Establish and maintain clear norms for team knowledge management, including structuring and managing shared drives and ensuring information is easy to find, use, and keep up to date.
• Strengthen cross-functional coordination: Partner closely with communications colleagues and stakeholders across the organization - including administrative professionals, events management, and other operational teams - to deliver a seamless experience.
• Identify and implement improvements: Spot opportunities to simplify processes, reduce friction, and enhance how the team operates.

Who You Are

• 5 - 8 years of experience in corporate operations, administration, coordination, or similar roles
• Proven ability to manage multiple priorities and keep complex workstreams organized
• Strong attention to detail with a proactive, solutions-oriented mindset
• Comfortable working in a fast-paced, highly collaborative environment
• Skilled at building relationships and working across teams and functions
• Clear, professional communicator with strong interpersonal skills
• Experience supporting internal communications teams is highly desirable
• Graphic design skills a plus

Tools & Ways of Working

• Proficient in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) and comfortable navigating a range of collaboration and productivity tools (eg. Monday.com)
• Able to quickly learn and adapt to new platforms and systems

Why This Role

This is an opportunity to step into a central, highly visible role where your work directly enables a team delivering critical communications across the organization. If you're someone who enjoys creating clarity, bringing order to complexity, and making things run better - you'll thrive here.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."