Director, Product Management - Operations

Role Description

As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management - Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership.

This role is responsible for:

• Driving a cohesive end-to-end Operations product vision.
• Strengthening cross-functional decision making.
• Increasing operational leverage through better workflow design, automation, and practical AI adoption.
• Leading a team of Product Managers.
• Guiding portfolio-level tradeoffs.
• Partnering closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.

This role reports to the VP, Product Platform.

Qualifications

• 8+ years of Product Management experience, including direct management of Product Managers.
• Strong track record owning internal tools, operational systems, or technical platform products.
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality.
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners.
• Strong product judgment and decision-making ability in ambiguous, high-dependency environments.
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions.
• Ability to grow high-performing PM teams while staying close to product details and execution.
• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering.
• Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level.
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes.

Requirements

• Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams.
• Establish a clear operating cadence for updates, decisions, and cross-functional alignment.
• Complete a structured read-in across Implementation, Delivery, Customer, and Supportability product lanes.
• Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points.
• Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear.
• Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones.
• Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria.
• Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency.
• Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs.
• Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership.
• Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction.
• Establish a repeatable rollout path to expand permitting automation to additional jurisdictions.
• Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support.
• Solidify the Product + AI/Data Science + Applications partnership model for sustained execution.
• Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and workflow improvements.

Benefits

• Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: Offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.