Senior Director, Product Management Pharmacy Solutions

Role Description

The Director of Product Management is responsible for leading the strategy, planning, development, launch, and lifecycle management of pharmacy technology solutions. This role serves as the business owner for one or more strategic product domains within the pharmacy platform, partnering across Product, Technology, Operations, Clinical, Sales, Marketing, and Client Success teams to deliver innovative solutions that drive client value and business growth.

• Own the full product lifecycle—from identifying market opportunities and defining product strategy through agile development, go-to-market execution, and ongoing optimization.
• Product focus areas may include one of three strategic pillars:
  • Clinical & e-Health
  • Digital Experience
  • Financials, Data & Analytics
• Requires a strong blend of strategic thinking, market expertise, product leadership, and commercial acumen.
• May include direct people leadership responsibilities.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Technology, Engineering, or related field; MBA preferred.
• 8+ years of product management experience, with experience leading complex healthcare or pharmacy technology products.
• Strong understanding of pharmacy benefit management (PBM), healthcare technology, payer operations, clinical programs, digital health, or healthcare analytics.
• Demonstrated experience building and executing product strategies that drive measurable business outcomes.
• Experience working within Agile development environments.
• Strong financial, analytical, and business case development skills.
• Excellent communication, presentation, and stakeholder management capabilities.
• Proven ability to influence across cross-functional teams and executive audiences.
• Experience supporting sales processes, client engagements, and go-to-market initiatives.

Requirements

• Develop deep market, customer, and competitive insights to identify emerging opportunities, industry trends, and market needs.
• Define target markets, customer personas, and problem statements that guide product investment decisions.
• Establish product vision, mission, strategic objectives, and multi-year roadmap plans.
• Lead build, buy, partner, and enhancement decisions to maximize market impact and return on investment.
• Develop and maintain business cases, including market sizing, financial analysis, cost-benefit assessments, and success metrics.
• Define and track product KPIs and business outcomes to measure product performance and value realization.
• Create product strategies that align with corporate growth objectives and client needs.
• Lead product discovery activities, customer research, and market validation efforts.
• Define product requirements, feature prioritization, and release strategies.
• Partner with UX, Technology, and Operations teams to design intuitive and scalable product experiences.
• Develop experience maps, feature sets, value propositions, and product packaging strategies.
• Ensure solutions address regulatory, operational, and client requirements within the pharmacy ecosystem.
• Partner closely with Product Owners, Engineering, QA, and Delivery teams throughout the agile development lifecycle.
• Provide strategic guidance to development teams to ensure solutions align with business objectives, client expectations, and go-to-market plans.
• Participate in sprint reviews, release planning, and milestone reviews.
• Support testing, validation, and readiness activities to ensure successful product delivery.
• Identify and proactively mitigate risks that may impact delivery, adoption, or client outcomes.
• Lead go-to-market planning and execution for new products, enhancements, and strategic releases.
• Partner with Sales, Marketing, and Client Success teams to develop positioning, messaging, and commercialization strategies.
• Create compelling value propositions, product collateral, and market-facing content.
• Support sales opportunities through client presentations, demonstrations, RFP responses, and executive discussions.
• Collaborate with Pricing and Finance teams to develop pricing strategies and packaging models.
• Develop product bundling and cross-sell strategies that support revenue growth and client retention.
• Create and deliver internal and external product training programs.
• Monitor product performance, adoption, client satisfaction, and financial results.
• Continuously evaluate market trends, client feedback, and competitive developments to inform future roadmap investments.
• Manage product enhancements, lifecycle planning, and sunset strategies where appropriate.
• Drive continuous improvement and innovation across assigned product domains.
• Influence and align cross-functional stakeholders across Product, Technology, Operations, Sales, Marketing, and Client Success.
• Communicate product strategy, priorities, and performance to executive leadership.
• Mentor and develop product management talent as assigned.
• Build a culture of accountability, innovation, customer focus, and operational excellence.

Benefits

• Hybrid Work Model & a Business Casual Dress Code, including jeans.
• 401k Matching Program, Professional Development Reimbursement.
• Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays.
• Medical, Dental, Vision, Employee Assistance Program, Parental Leave.
• Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees.
• Hands-On, Team-Customized Training, including SS&C University.
• Discounts on fitness clubs, travel, and more!