Benefits Administrator

Position Summary Introduction: Visium Resources has been asked to identify qualified candidates for this Benefits Administrator position. This is a contract role, expected to be 100% on-site in Austin, TX for six months, with a strong chance of extending to a year or longer. There is a potential for direct conversion. The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day-to-day operations of the client's benefits programs (group health, dental, vision, short‑term and long‑term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence etc.) including day‑to‑day interactions with external benefits vendors, facilitating and coordinating internal transactions including invoicing, participating in calendar governance activities (audit, government reporting, annual filings, etc.) and manage employee requests. This position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company, answering any questions they have by communicating with insurance and savings providers to resolve issues. It includes objectively clarifying the situation, identifying problems, and working proactively on their solutions, sometimes sharing difficult information. The Benefits Administrator, as a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, will collaborate with North American HR Partners and People Support Service (PSS) to ensure alignment and co‑execution of the implementation of Benefits (health, wellbeing, insurance, leave and EAP) policies and processes. Essential Functions / Key Areas of Responsibility Support core Benefits administration and operations Maintain quality of benefits databases. Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity, Sun Life, Homewood and payroll. Ensure timely, complete, and accurate maintenance. Update and keep employee records. Monitor data cleaning, establish and maintain records, files and data resources. Handle any troubleshooting procedures. Secure invoice processing externally and internally. Process Benefit‑related invoices as needed. Coordinate with the client’s Finance when necessary. Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed. Provide Employee Support Perform customer service functions by answering benefit‑related employee requests and questions. Act as the escalation point for first‑point benefit queries. Advise employees of their benefit options directly. Maintain Benefits websites and SharePoint. Secure the reliability of our Benefits Payroll Audit and ensure timely payment of monthly premiums. Solve issues regarding payroll deductions. Perform weekly audits of the benefit deductions for payroll. Support overall Benefits administration priorities HIPAA: Plan and execute HIPAA training for staff that touch benefits; fully documented and completed by October each year. COBRA: Work with the COBRA Administrator to ensure timely notices when needed. Prepare data for the non‑discrimination test and respond to census requests from vendors. Support Wellbeing administration program Participate in the creation and development of a new well‑being platform. Promote Energize for Life throughout the year. Administer the program and check employee eligibility. Follow enrollment and participation statistics to identify possible improvement in communication plan. Update training materials (new employee guide, specific portal information update). Create wellbeing/benefits related communication emails. Provide distribution list and necessary approvals to first‑point HR (5 business days in advance requested). Support 1st Point HR Respond to employees' tier2 and above benefits‑related cases in system meeting required SLAs. Respond to specific benefits‑related questions that are out of PSS's scope or knowledge. Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non‑integration fields. Verify QLE pending transactions (30‑day deadline miss, eligibility verification approvals). Troubleshoot HSA requests. Troubleshoot FSA requests. Assist for Retirement questions (retiree population questions – medical/pension payments). Solve Wellbeing questions/issues with guidance on how to complete benefits‑related forms (as needed). Support the Leave of Absence employee process Coordinate with the LOA Administrator as needed for the benefit portion of Leaves. Prepare Direct Billing in coordination with BenefitSolver. Maintain a uniform consistent approach to issues and document as necessary. Facilitate the employee leave experience between the employee, the manager and the HR team. Requirements Minimum Requirements Bachelor’s degree in business administration, Human Resources or a similar field of study. 5–7 years of experience as a Benefits Administrator. In‑depth knowledge of different benefit plans. Hands‑on experience with HR Information Center (Shared Service PSS utilizing ServiceNow). Hands‑on experience with Workday. Experience with creating SharePoint sites. Strong Excel skills. Strong communication skills, including English (written and verbal). Preferred Qualifications PHR or SHRM‑CP (specifically) preferred. Understanding of Canadian benefits. Critical thinker and problem‑solving skills. Team player. Good time‑management skills. Great interpersonal and communication skills. Equal Employment Opportunity Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need. #J-18808-Ljbffr