Collections Account Manager LVL III-In Person (Performance Based)

Job Description

Job Description

Account Manager III – Auto Finance
$29–$35/Hour + Performance Bonuses | Bozeman, MT

Credit Care Financial is looking for an experienced  Level III Account Manager to join our Bozeman team.
This is an experienced, non-management position for someone who can independently manage a customer portfolio, handle difficult account situations, and make sound decisions when the answer isn't always straightforward.
You'll manage your own accounts while also serving as an experienced resource when the team needs support with more complex or higher-risk accounts.

What You'll Do

• Manage a portfolio of customer auto finance accounts
• Contact customers regarding upcoming and past-due payments
• Work accounts toward current status and secure realistic payment commitments
• Handle complex, escalated, and higher-risk accounts
• Evaluate customer circumstances and determine appropriate next steps
• Identify delinquency concerns early and take appropriate action
• Handle accounts involving  repossessions and total losses
• Assist with insurance, title, payment, and other account-related issues
• Maintain accurate and detailed account documentation
• Follow up consistently on commitments and unresolved accounts
• Support team members with difficult accounts and complex customer situations

Level III Account Managers are experienced resources to the team while remaining responsible for their own portfolio and individual performance. This is not a management position.

What We're Looking For

• Previous collections, consumer finance, auto finance, or related account-management experience required
• Experience with repossessions and total-loss accounts
• Experience managing delinquent, escalated, or higher-risk accounts
• Strong judgment and problem-solving skills
• Comfortable having direct conversations about money and past-due obligations
• Able to remain professional and firm during difficult customer interactions
• Strong organization, documentation, and follow-through
• Able to work independently and make sound account decisions
• Comfortable working in a performance-driven environment

Experience in  auto finance, consumer lending, collections, banking, credit unions, or similar financial services is strongly preferred.

Pay & Schedule

• $29–$35/hour , based on relevant experience
• Weekly and quarterly performance bonus opportunities
• Monday–Friday | 9:00 AM–6:00 PM
• Full-time
• In-office in Bozeman – remote or hybrid work is not available

Benefits
Health Insurance  Dental  Vision  Paid Time Off 401(k) Matching

Why Credit Care Financial?
We're not a traditional call-center collections operation.
We finance our own customers and work with them throughout the life of their auto loan. Our Account Managers do more than collect payments—they work through delinquency, payment arrangements, insurance issues, repossessions, total losses, and other situations requiring  judgment, consistency, and strong follow-through.
If you have solid auto finance or collections experience and are comfortable handling more complex accounts,  we'd like to talk.

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

At Randash Auto Center, we don’t just sell used cars, trucks, and SUVs, we sell programs that give people the opportunity to build and repair their credit. Our in-house financing program allows us to approve just about everyone and we work with our customers to help them find a used car and payment plan that will work for them.

Our inventory has something for everyone with a focus on the kinds of vehicles that stand up to tough Montana weather — all-wheel drive cars, SUVs, and trucks. Every used car we sell passes a 60-point pre-sale inspection to make sure it’s the safe, reliable vehicle you deserve. We make it easy to keep your vehicle running smoothly with complimentary oil changes and a 24-month/24,000-mile limited powertrain warranty.

We’ve helped 1,000s of our friends and neighbors improve their credit scores. Check out our 800+ positive reviews and take the first step toward vehicle ownership by getting pre-approved online or visiting one of our dealership locations.

Company Description

At Randash Auto Center, we don’t just sell used cars, trucks, and SUVs, we sell programs that give people the opportunity to build and repair their credit. Our in-house financing program allows us to approve just about everyone and we work with our customers to help them find a used car and payment plan that will work for them.\r\n\r\nOur inventory has something for everyone with a focus on the kinds of vehicles that stand up to tough Montana weather — all-wheel drive cars, SUVs, and trucks. Every used car we sell passes a 60-point pre-sale inspection to make sure it’s the safe, reliable vehicle you deserve. We make it easy to keep your vehicle running smoothly with complimentary oil changes and a 24-month/24,000-mile limited powertrain warranty.\r\n\r\nWe’ve helped 1,000s of our friends and neighbors improve their credit scores. Check out our 800+ positive reviews and take the first step toward vehicle ownership by getting pre-approved online or visiting one of our dealership locations.