IT Support Engineer - Helpdesk ServiceDesk (Work from home)

Are You Our Next Team Member? Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you! About EasyITGuys Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!” Learn more about us: About Us | Client Ticket Surveys | Public Reviews Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The Opportunity Position: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST Type: Full-Time, Hourly What You’ll Do Provide technical support and IT consulting for business clients Solve IT challenges through troubleshooting and software solutions Balance support and sales —help clients while identifying their technology need Work closely with businesses, building strong, long-term relationships Continue expanding your knowledge in a fast-paced, evolving IT environment Who We’re Looking For Industry Experience MSP/MSSP Experience: 3-5+ years IT Support Experience: 3-5+ years IT Sales Experience: 1-2+ years Client Segment Experience: 3-5+ years supporting businesses Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) Support & Systems (Highly Desirable) Microsoft Teams, Microsoft 365 Repairshopr / Syncro Keeper Password Manager ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) Monday.com Devices & Infrastructure Fortinet Firewalls, Switches, APs SonicWALL Firewalls, Switches, APs Ubiquiti Routers, Switches, and APs Additional Skills Typing speed: 40 WPM minimum, 60+ WPM preferred AS/BS Degree preferred Certifications (CompTIA, Microsoft, Cisco, etc.) a plus Required Skills & Experience Active Directory & Group Policy Windows OS, Microsoft Office, Windows Server, VPN Configuration Office 365 Administration Strong customer relationship & sales skills Ability to train and support non-technical users Excellent time management & prioritization Experience with onsite services & projects Sales & Customer Success – Excellence is Our Standard Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference. Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition) Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics. What You Get – Be Part of Something Bigger We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. Future-Focused – 401K & Retirement Benefits to build financial security. Professional Growth – Continuously level up your skills, knowledge, and expertise Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters – A small-business culture where your ideas make an impact. High-Energy, Fast-Paced Work – A team of go-getters who love what they do. Ready to Join the Team? #J-18808-Ljbffr EasyITGuys LLC.