Customer Service Representative

Job Title

Customer Service Associate

Job Description

Office based sales position within the back-office team, acting as a Customer Service Associate. The person in this role is responsible for providing customer and sales support functions. The Customer Service Associate answers incoming calls and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers.

Key Characteristics

• Excellent interpersonal skills
• Organizational skills
• Customer Centric
• Professional

Duties & Responsibilities

• Using the CRM database to process sales orders, send order confirmations, update orders for billing
• Answering incoming calls regarding purchase orders, billing, and payments,
• Responsible for Return Merchandise Authorization (RMA) requests
• Processing payments from the customers.
• Filing customer paperwork
• Works with distributor online portals to retrieve and confirm orders.
• Assist other departments and channels throughout the organization with Customer Care related support

Qualifications

Knowledge, Skills & Abilities

• Strong Organizational skills
• Customer Centric

Education & Experience

• Associate degree or equivalent experience of at least 1+ years in customer service role in lieu of degree

Required:

• Customer centric attitude
• Strong Interpersonal skills
• Excellent communication and organizational skills
• Professional

Preferred:

• Proficiency in Salesforce
• Proficiency in Google Sheets (or Excel equivalent)
• Experience with a CRM system.

Additional Information

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $50,000 - $60,000
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.