Assistant General Manager - West Memphis AR

Assistant General Manager - Valet Operations

Location: West Memphis, AR
Client Site: Southland Casino
Salary: $46,000 - $47,000 annually

Are you a hands-on leader with a passion for hospitality, guest experience, and team development? Park Inc. is seeking a high-energy, customer-focused Assistant General Manager to help oversee valet operations at Southland Casino , one of the region's premier entertainment destinations.

This is an exciting opportunity for a motivated operations leader who thrives in a fast-paced environment, enjoys mentoring teams, and takes pride in delivering exceptional service. As Assistant General Manager, you'll work side-by-side with the General Manager to ensure smooth daily operations, strong client relationships, and an outstanding guest experience.
What You'll Do

Leadership & Team Development

• Partner with the General Manager to recruit, train, and develop a high-performing valet team
• Coach, mentor, and motivate employees to deliver top-tier customer service
• Manage employee performance including training, coaching, counseling, retention, and employee relations
• Assist with hiring and terminations as needed
• Collaborate with Human Resources on recruiting and staffing needs

Operations & Client Relations

• Maintain a strong working relationship with the client's designated site contact
• Handle onsite communication with guests, client representatives, and management
• Ensure compliance with all Park Inc. and client policies and procedures
• Continuously review operations for efficiency and service improvements

Scheduling, Reporting & Oversight

• Create, distribute, and clearly communicate employee schedules
• Ensure all shifts are covered and staffing gaps are filled
• Review daily, weekly, and monthly operational and timekeeping reports
• Conduct routine audits and "mystery shop" assessments

Safety, Equipment & Risk Management

• Train employees on job-site operations with a strong focus on safety and service
• Enforce company policies and procedures consistently
• Ensure all company equipment is properly maintained
• Assist with property damage claims and incident documentation

What We're Looking For

• Leadership experience in valet, hospitality, parking, or service-based operations
• Strong customer service mindset and a proven ability to lead by example
• Excellent communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work varied schedules including nights, weekends, and holidays

Why Join Park Inc.?

• Competitive salary of $46,000 - $47,000
• Work at a high-profile entertainment destination
• Opportunity to make a direct impact on guest experience and team culture
• Career growth within a respected parking and valet management company

• Minimum of 3 years in a fast paced work environment, parking management preferred
• Experience managing a large workforce with a variety of roles and responsibilities
• Bachelor's degree or equivalent work experience preferred
• Excellent organizational, time management, and problem solving skills
• Excellent customer service skills with client focus, and an ability to work with all staff levels
• Excellent interpersonal and excellent written and verbal English communication skills
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Must be detailed oriented and able to make sound decisions withing assigned deadlines
• Ability to work outdoors with exposure to extreme weather conditions
• Must possess a valid drivers license at all times
• Must have at least 3 years driving history with a good driving record
• Must be able to drive a manual transmission (stick shift)
• This is a 7 day operation and some days we provide service 24 hours
• Must be willing and able to work nights, weekends, and holidays as needed
• Ability to stand for long periods of time as well as jog/run on a consistent basis